Player Services

Fairmont Hotels & Resorts; Del Mar (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Complimentary meals

On-site parking

Hotel discounts

Job summary

Fairmont Grand Del Mar invites you to join our Player Services team. This role supports golf operations, greets members and guests, handles bag storage, and assists with driving range setup and maintenance.

Requires a valid driver’s license, and experience in golf operations is preferred. Strong customer service and clear English communication are essential for daily guest interactions at the resort.

Qualifications

• Valid driver’s license required.
• Knowledge of driving range operations.
• Excellent customer service skills.
• Effective communication with members, guests and employees. English language essential.

Responsibilities

• Represent the Club to members and guests with courtesy and discretion.
• Greet members and guests professionally; assist with bag storage and cart loading.
• Monitor driving range cleanliness and ball stock; set up/break down range daily.
• Provide shuttle service for employees, members, and resort guests.
• Assist with various departmental needs (carts, range) and tournament prep.

Skills

Customer service

Driving range operations

Guest relations

Communication skills

Job description

Company Description

About Fairmont Grand Del Mar Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in the charm of Los Peñasquitos Canyon, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego's only three-Michelin starred restaurant, Addison.

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.

Job Description

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Player Services.

Responsibilities

• Serves as a representative of the Club, displaying courtesy, tact, consideration, and discretion in all interactions with other staff, management, members and guests.
• Compliance with all Club Safety Regulations and participation in ongoing Safety Seminars.
• Greets each member and guest in a friendly, professional manner.
• Greets members and guests in valet with a warm welcome.
• Assists members and guests as they approach the bag storage area.
• Monitors bag drop area for new arrivals.
• Brings carts from cart shelter to cart staging area outside Golf Shop.
• Removes bags from Bag Storage Room and loads onto carts.
• Removes bags from carts and returns bags to assigned rack in Bag Storage Room.
• Tournament preparation.
• Cleans and repairs golf clubs if needed
• Assists with various departmental needs as requested (i.e. carts, range)
• Provides shuttle service for employees, members, and resort guests
• Follows all rules, policies, and procedures set forth by Fairmont Grand Del Mar management.
• Monitor cleanliness and ball stock level of driving range.
• Responsible for set up and break down of driving range on a daily basis
• Other duties as assigned.

Qualifications

• Valid driver's license required.
• Knowledge of all driving range operations.
• Appropriately groomed to Club's standards.
• Uniform must be pressed and clean with appropriate shoes.
• When not in uniform, adhere to Club's dress code.
• Excellent customer service skills.
• Must become familiar with members, their preferences.
• Must be able to communicate effectively with members, guests and employees. Understanding of English language is essential for communication with members and guests.
• Previous golf operations experience preferred.

Physical Demands

• Ability to stand while working.
• Ability to bend, kneel or squat.
• Wrist dexterity.
• Pushing/pulling up to 30 lbs.Repetitive movement of arm at shoulder and both hands.
• Ability to reach with hands and arms.
• Ability to twist neck.
• Ability to lift/carry.

Wage Information

The hourly rate for this position is $19.23

Job Perks & Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

What Is In It For You

• Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
• Complimentary on-site parking
• Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
• Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
• Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
• Training & Development: Learning programs through our Academies designed to sharpen your skills
• Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
• Recognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
• Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.

Health And Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes:

• Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
• Eligible single Full-Time employees can enroll in a $0 premium health plan
• Life and disability insurance
• Paid Holidays

All Full-time And Part-time Employees Are Eligible For

• Vacation and sick leave
• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Visa Requirements:

Applicants must be legally eligible to work the United States.