Player Services

Accorhotel; San Diego (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Exclusive colleague perks

On-site parking

Job summary

Fairmont Grand Del Mar is seeking a Player Services team member to serve guests with warmth and professionalism. You will greet members, assist with bag storage, manage the driving range setup, and provide shuttle service for staff and guests in a luxury resort environment.

The role emphasizes safety, dress standards, and excellent communication with members and colleagues. Prior golf operations experience is preferred, and a valid driver’s license is required.

Qualifications

• Valid driver’s license is required.
• Excellent customer service skills.
• Ability to greet members and guests professionally.
• Strong communication with members, guests and staff.

Responsibilities

• Serves as a representative of the Club, displaying courtesy, tact, consideration, and discretion in all interactions with staff, management, members and guests.
• Greets each member and guest in a friendly, professional manner.
• Greets members and guests in valet with a warm welcome.
• Assists members and guests as they approach the bag storage area.
• Monitors bag drop area for new arrivals.
• Brings carts from cart shelter to cart staging area outside Golf Shop.
• Removes bags from Bag Storage Room and loads onto carts.
• Removes bags from carts and returns bags to assigned rack in Bag Storage Room.
• Tournament preparation.
• Cleans and repairs golf clubs if needed
• Assists with various departmental needs as requested (i.e. carts, range)
• Provides shuttle service for employees, members, and resort guests
• Follows all rules, policies, and procedures set forth by Fairmont Grand Del Mar management.
• Monitor cleanliness and ball stock level of driving range.
• Responsible for set up and break down of driving range on a daily basis
• Other duties as assigned.

Skills

Customer service

Communication

English

Driver's license

Job description

We invite you to join the world of luxury hospitality at Fairmont Grand Del Mar, as our new Player Services.

Responsibilities

• Serves as a representative of the Club, displaying courtesy, tact, consideration, and discretion in all interactions with other staff, management, members and guests.
• Compliance with all Club Safety Regulations and participation in ongoing Safety Seminars.
• Greets each member and guest in a friendly, professional manner.
• Greets members and guests in valet with a warm welcome.
• Assists members and guests as they approach the bag storage area.
• Monitors bag drop area for new arrivals.
• Brings carts from cart shelter to cart staging area outside Golf Shop.
• Removes bags from Bag Storage Room and loads onto carts.
• Removes bags from carts and returns bags to assigned rack in Bag Storage Room.
• Tournament preparation.
• Cleans and repairs golf clubs if needed
• Assists with various departmental needs as requested (i.e. carts, range)
• Provides shuttle service for employees, members, and resort guests
• Follows all rules, policies, and procedures set forth by Fairmont Grand Del Mar management.
• Monitor cleanliness and ball stock level of driving range.
• Responsible for set up and break down of driving range on a daily basis
• Other duties as assigned.

Requirements

• Valid driver's license required.
• Knowledge of all driving range operations.
• Appropriately groomed to Club's standards.
• Uniform must be pressed and clean with appropriate shoes.
• When not in uniform, adhere to Club's dress code.
• Excellent customer service skills.
• Must become familiar with members, their preferences.
• Must be able to communicate effectively with members, guests and employees. Understanding of English language is essential for communication with members and guests.
• Previous golf operations experience preferred.

Physical Demands

• Ability to stand while working.
• Ability to bend, kneel or squat.
• Wrist dexterity.
• Pushing/pulling up to 30 lbs.
• Repetitive movement of arm at shoulder and both hands.
• Ability to reach with hands and arms.
• Ability to twist neck.
• Ability to lift/carry.

Wage Information

The hourly rate for this position is $19.23

Job Perks & Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

What is in it for you:

• Complimentary Meals: Enjoy hot meals during your shift in our staff cafeteria
• Complimentary on-site parking
• Hotel Discounts: Employee travel program with discounts on room rates at Fairmont & Accor properties world-wide.
• Food, Spa, and Resort Discounts: Employee program with discounts on restaurants, bars and spa services at Fairmont & Accor properties world-wide.
• Career Growth Around the World: Opportunity to develop your talent and grow within Fairmont Grand Del Mar and over 5,700 properties with Accor.
• Training & Development: Learning programs through our Academies designed to sharpen your skills
• Social Responsibility: Ability to make a difference through our Corporate Social Responsibility activities
• Recognition & Rewards: Employees are recognized for outstanding performance through appreciation programs, awards, and exclusive travel and lifestyle perks.
• Meaningful Work: Create memorable experiences for guests while making a positive impact through exceptional hospitality and service.

Health and Retirement Benefits

All full-time employees are eligible for our comprehensive benefits package, which includes:

• Medical, dental, and vision insurance (effective the first of the month following 30 days of employment)
• Eligible single Full-Time employees can enroll in a $0 premium health plan
• Life and disability insurance
• Paid Holidays

All Full-time and Part-time employees are eligible for:

• Vacation and sick leave
• 401(k) retirement plan with matching program
• Employee Assistance Program (EAP)

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives.

We welcome candidates from all backgrounds to join our team.

All your information will be kept confidential according to EEO guidelines.

Visa Requirements

Applicants must be legally eligible to work the United States.