Player’s Club Representative/ Evening Shift

Lucky Star Casino; Oklahoma; On-site; USD 30,000 - 42,000; Full time

Job summary

Lucky Star Casino in Concho is seeking a Customer-focused Player’s Club Representative to deliver outstanding guest service to all guests and Players Club members.

This full-time role requires varied morning, afternoon and evening shifts, cross-selling property, events and amenities, and maintaining confidentiality and regulatory compliance. You will help build a welcoming atmosphere and communicate the benefits of the Player’s Club program to guests.

Qualifications

• Must be able to work independently.
• Must be able to stand for extended periods.
• Must be able to operate a computer.
• Must be fluent in English.
• Must be able to tolerate smoke, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays.
• Must be able to obtain and maintain a gaming license.

Responsibilities

• Builds and maintains database through club membership, redeems credits for gifts and amenities.
• Provides guests with promotional and general casino information.
• Communicates to guests and other departments the benefits of the Player’s Club program.
• Cross sells property, events, and amenities.
• Creates an exciting atmosphere for guests following Lucky Star/Feather Warrior customer service standards.
• Operates as a team player and maintains an upbeat and positive attitude though-out entire shift.
• Makes suggestions to streamline processes and improve the guest experience.
• Maintains confidentiality of all guest information and business matters.
• Complies with state, federal, tribal, and regulatory policies and procedures.
• Generally fulfills tasks as specified by Player’s Club leadership.

Skills

Fluent English

Operate a computer

Independent work

Stand long hours

Job description

Full Time | Concho Casino

General Description

• The Player’s Club Representative is under the direct supervision of the Player’s Club Supervisor. The Player’s Club Representative will provide excellent guest service to all Lucky Star guests and Player’s Club members

Work Schedule

• Requires variation of morning, afternoon and evening shifts. Monday through Sunday including holidays and/or special events
• Request to be scheduled off for a specific day requires advance notification and approval

Essential Duties and Responsibilities

• Builds and accurately maintains database though club membership, redeems credits for gifts and other amenities.
• Provides guests with promotional and general casino information
• Communicates to guests and other departments the benefits of the Player’s Club program
• Cross sells property, events, and amenities
• Creates an exciting atmosphere for guests following Lucky Star/Feather Warrior customer service standards
• Operates as a team player and maintains an upbeat and positive attitude though-out entire shift.
• Makes suggestions to streamline processes and improve the guest experience
• Maintains confidentiality of all guest information
• Maintains confidentiality of all matters regarding the business operation
• Complies with state, federal, tribal, and regulatory policies and procedures
• Generally fulfills tasks as specified by Player’s Club leadership

Physical Job Requirements

• Sit and/or stand continuously and perform job functions for a full shift with lunch break.
• Requires bending, twisting, reaching, climbing, stooping, crouching, kneeling, lifting and pulling.
• Move objects up to and exceeding 25lbs. with reasonable accommodations.
• Gaming floor environment with some office environment.

Qualification Standards

• Must be able to work independently
• Must be able to stand for extended periods of time
• Must be able to operate a computer
• Must be fluent in English
• Must be able to maneuver all areas of the casino and tolerate second-hand smoke, loud noises, and bright lights.
• Must be able to work varied shifts, weekends, and holidays as needed.
• Must be able to obtain and maintain a gaming license.

Salary

Negotiable

The Lucky Star and Feather Warrior Casinos are Equal Opportunity Employers and will not discriminate against an applicant or employee on any grounds protected under federal, state, or local law including race, color, creed, religion, age, sex, national origin, ancestry, marital status regarding public assistance, membership or non-membership in any legal organization, or any other characteristic protected under federal, state, or local law. None of the questions in this application are intended to elicit information regarding any protected characteristic, nor imply any limitation, illegal preference, or discrimination based upon non-job related information or protected characteristics.

If you are hired by the casino(s) you will be employed on an at-will basis. As an at-will employee, you may terminate your employment at any time, for any reason and with or without prior notice, cause or discipline. No casino supervisor or manager has the authority to offer or promise anything other than at-will employment.

Criteria for Gaming License Disqualification

Absolutely no felonies within the past ten (10) years.

Misdemeanors

THEFT/FRAUD within two (2) years AUTOMATIC DISQUALIFICATIONDOMESTIC ABUSE/ASSAULT AND BATTERY within two (2) years AUTOMATIC DISQUALIFICATION (Unless applicant can provide proof that he/she has attended a treatment program)DRUG/ALCOHOL RELATED OFFENSES within two (2) years AUTOMATIC DISQUALIFICATION (Unless applicant can provide proof that he/she has attended a treatment program)

Verification of Indian Preference

INDIAN PREFERENCE: It is the policy of Lucky Star Casino to give preference in employment to qualified, enrolled members of the Cheyenne and Arapaho Tribes and secondly, to qualified members of other Indian Tribes or Native American Groups. Third preference will be given to all other qualified applicants.

Two forms of I.D (including one picture I.D.) is required to complete this application. Acceptable forms of I.D. include a valid Driver’s License, Certified Degree of Indian Blood (CDIB), State I.D., Voter Registration card, Social Security card or Birth Certificate. A tribal enrollment card or certified degree of Indian blood (CDIB) card is needed to apply to verify eligibility of Indian Preference.

I authorize any person, school, current employer (except as previously noted), past employers, and organizations named in this application form (or related documentation or interview) to provide the casino with any information and opinion requested by legal liability and making such statements.

I understand that this application does not create a contract of employment. I understand that if hired, I am obliged to comply with any and all current and subsequently adopted casino policies. I understand and agree that, if hired, my employment is for no definite period of time, and may, regardless of date or payment of wages or salary, be terminated at any time, for any reason, and with or without cause, notice or prior discipline. I understand that no person is authorized to change any of the terms mentioned in this employment application.

Signature (Required)

IF YOU ARE OFFERED AND ACCEPT EMPLOYMENT WITH THE CASINOS, YOU WILL BE REQUIRED TO TAKE A URINE TEST FOR DRUG/ALCOHOL USE AS A CONDITION OF EMPLOYMENT. THE CASINOS ALSO REQUIRE INDIVIDUALS TO SUBMIT TO RANDOM TESTING THROUGHOUT THEIR EMPLOYMENT. THE PURPOSE OF DRUG AND ALCOHOL TESTING IS TO ENSURE A DRUG-FREE WORKING ENVIRONMENT.

I have been fully informed by my potential employer of the reason for this urine test for drugs and alcohol. I understand what I am being tested for, the procedure involved, and I freely give my consent. I also understand that the results of this test will be sent to my prospective employer and will become part of my record.

If this test is positive and for this reason I am not hired, I understand that I will be given the opportunity to explain the reasons for the results of this test.

I authorize these test results to be released.

Signature (Required)

Privacy Notice

In compliance with the Privacy Act of 1974, the following information is provided:

Solicitation of the information on this form is authorized by 25 U.S.C. 2701 et seq. The purpose of the requested information is to determine the eligibility of individuals to be granted a gaming license. The information will be used by the Tribal gaming regulatory authorities and by the National Indian Gaming Commission (NIGC) members and staff who have need for the information in the performance of their official duties. The information may be disclosed by the Tribe or the NIGC to appropriate Federal, Tribal, State, local or foreign law enforcement and regulatory agencies when relevant to civil, criminal or regulatory investigations or prosecutions or when pursuant to a requirement by a tribe or the NIGC in connection with the issuance, denial or revocation of a gaming license, or investigations of activities while associated with a tribe or a gaming operation.

Failure to consent to the disclosures indicated in this notice will result in a tribe’s being unable to license you for a primary management official or key employee position.

The disclosure of your Social Security Number (SSN) is voluntary. However, failure to supply a SSN may result in errors in processing your application.

NOTICE REGARDING FALSE STATEMENTS:

A false statement on any part of this application may be grounds for denying a license or the suspension or revocation of a license. Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, Section 1001).