PLAYER RELATIONS COORDINATOR

Saratoga Casino Hotel; City of Saratoga Springs (NY); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Vacation & Sick Time

Life Insurance

401(k) with 4% Match

Employee Assistance Program

Employee Recognition Program

YMCA Memberships

Discount Programs Through EAP &T icks

STASH Hotel Partner Program $69 per N?

Growth opportunities

Free meals

Job summary

Saratoga Casino Hotel in Saratoga Springs, NY is seeking a Player Relations Coordinator to promote exceptional guest experiences and coordinate VIP programs. The position offers an on-site role with opportunities to learn about gaming, dining, marketing, hotel operations and more.

You will support events, promotions and reservations, work closely with casino hosts, and ensure guests feel valued from arrival to departure while upholding the property’s standards.

Qualifications

• College degree or equivalent required.
• 1–3 years guest service experience.
• Ability to manage time and perform multiple tasks simultaneously.
• Excellent interpersonal, problem solving and customer service skills.
• Systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
• Must present a well-groomed professional appearance.
• Good verbal and written communication skills.
• Flexible schedule including weekends and holidays as needed.
• Assists the Player Development and Saratoga Club teams from preparation to execution of events, promotions, reservations and daily VIP programs.
• Responds to and fulfills guests requests as approved based on play.

Responsibilities

• Assists with maintaining relationships with VIP guests by providing excellent customer service through personal contact by phone and in person.
• Anticipates, responds to and consistently meets or exceeds the needs of internal clients.
• Keeps track of existing products/services and/or progress on department initiatives.
• Complies with and upholds company expectations including policies, procedures, industry regulations, department goals and business strategy.
• Politely gives consistent, timely and accurate information and finds answers when unsure.
• Responsible for working effectively as a collaborative team player.
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
• Promotes outstanding customer relations.
• Able to lift and carry 40 lbs occasionally.
• Able to stand and walk 6-8 hours.
• Must be at least 18 years of age
• Selected applicants will be required to complete an online onboarding process.

Skills

Interpersonal skills

Problem solving

Customer service

Verbal & written communication

Time management

Multitasking

Team player

Professional appearance

Education

College degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

PLAYER RELATIONS COORDINATOR

Player Development 02-046 Active - Non Union full-time Saratoga Springs, NY, US

Salary Range: $20.00 To $20.00 Hourly

Are you an outgoing, relationship-oriented individual looking to get into a growing industry? Would you like to host parties and events, meet clients, build relationships, conduct promotions and learn about many segments of the hospitality industry including gaming, dining, marketing, hotel operations and more? If so, this position is for you! Saratoga Casino Hotel in Saratoga Springs, NY is looking to add a Player Relations Coordinator to the team. The Player Relations Coordinator will work closely with our Casino Hosts to ensure our Casino VIPs enjoy every visit to the property.

About Us:

As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, "To create special experiences one guest at a time." If you would like to be part of the amazing team of people it takes to fulfill this special promise.

Your Role:

Our successful Player Relations Coordinator will promote outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team based environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work is completed.

Keys to Success in this Role:

• College degree or equivalent required.
• Must have at least 1-3 years guest service experience.
• Must have the ability to effectively manage time and perform multiple tasks simultaneously.
• Excellent interpersonal, problem solving and customer service skills.
• Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.
• Must present a well-groomed professional appearance.
• Requires good verbal and written communication skills.
• Must be able to work a flexible schedule including weekends and holidays as needed.
• Assists the Player Development and Saratoga Club teams from preparation to execution of events, promotions, reservations and daily VIP programs.
• Responds to and fulfills guests requests as approved based on play.
• Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Assists with maintaining relationships with VIP guests by providing excellent customer service through personal contact by phone and in person.
• Anticipates, responds to and consistently meets or exceeds the needs of internal clients.
• Keeps track of existing products/services and/or progress on department initiatives.
• Complies with and upholds company expectations including policies, procedures, industry regulations, department goals and business strategy.
• Politely gives consistent, timely and accurate information and finds answers when unsure.
• Responsible for working effectively as a collaborative team player.
• Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
• Promotes outstanding customer relations.
• Able to lift and carry 40 lbs occasionally.
• Able to stand and walk 6-8 hours.
• Must be at least 18 years of age
• Selected applicants will be required to complete an online onboarding process.

Why Saratoga Casino Hotel?

• Vacation & Sick Time That Promote Work/Life Balance
• Company Paid Life Insurance
• 401(k) with 4% Match
• Free Employee Assistance Program
• Robust Employee Recognition Program
• $20.00 YMCA Memberships.
• Local and National Discount Programs Through EAP & Tickets@Work
• STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America.
• Unlimited growth potential
• Delicious FREE Meals in Our Team Dining Facility