FRONT DESK AGENT

Saratoga Casino Hotel; City of Saratoga Springs (NY); Vor Ort; USD 24.000 - 25.000; Teilzeit

Benefits dieser Stelle

401(k) with 4% Match

Employee Assistance Program

Employee recognition program

YMCA membership $20

Discount programs

STASH Hotel Partner Program

Free meals in team dining facility

Zusammenfassung

Saratoga Casino Hotel in Saratoga Springs, NY is seeking a Front Desk Agent to deliver friendly, efficient service at check-in/check-out and assist guests with inquiries. The role is part-time and requires strong communication, multitasking, and a collaborative attitude.

The position emphasizes guest satisfaction, sales of events, and coordination with other hotel departments. It may involve standing, walking, and flexible scheduling including evenings and weekends.

Qualifikationen

• Must be at least 18 years old.
• Prior experience in guest service preferred.
• Excellent guest service skills; attentive and detail oriented.
• Ability to maintain high energy in a fast-paced environment and multitask.

Aufgaben

• Check-ins and check-outs, dispense room keys and process incidental charges.
• Answer guest questions and provide information about facility and area.
• Promote internal events, dining, and packages to guests.
• Coordinate with housekeeping/maintenance for room readiness.

Kenntnisse

Guest service oriented

Communication skills

Multitasking

Team player

Energetic

Tools

Telephone system usage

Jobbeschreibung

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FRONT DESK AGENT

Rooms 04-091 Active - Non Union part-time Saratoga Springs, NY, US

3 days ago Requisition ID: 3103

Salary Range: $17.25 To $17.50 Hourly

Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment.

About Us:

As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strides to fulfil one promise to all of our guests, "To create special experiences one guest at a time." If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply!

Your Role:

Our successful Front Desk Agents promote outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.

Keys to Success in this Role:

• At least 18 years of age
• Prior experience in guest service capacity preferred.
• Excellent guest service skills; attentive and detail oriented.
• Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.
• Effective communication skills with the ability to communicate with both guests and co-workers.
• Greet guests upon arrival.
• Performs guest check-ins and check-outs, dispenses room keys. .
• Processes/posts transactions associated with guests stays including incidental charges.
• Coordinates with housekeeping/maintenance for availability and readiness of rooms.
• Answers guest questions regarding facility and surrounding area.
• Acts as a sales member for promotion of internal events, dining, and packages.
• Forwards guest mail, package and deliveries to appropriate rooms.
• Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages.
• Completes assigned check lists and projects for scheduled shift.
• Occasional lifting/carrying of up to 25 lbs.
• Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift.
• Ability to work flexible schedules due to the needs of the business, including evenings, weekends and holidays.
• Selected applicants will be required to complete an online onboarding process.

Why Saratoga Casino Hotel?

• 401(k) with 4% Match
• Free Employee Assistance Program
• Robust Employee Recognition Program
• $20.00 YMCA Memberships.
• Local and National Discount Programs Through EAP & Tickets@Work
• STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America.
• Unlimited growth potential
• Delicious FREE Meals in Our Team Dining Facility