FRONT DESK AGENT

Saratoga Harness Racing, Inc.; City of Saratoga Springs (NY); Sur place; USD 24 000 - 25 000; Temps partiel

Avantages offerts par ce poste

401(k) with 4% Match

Free Employee Assistance Program

Robust Employee Recognition Program

$20 YMCA Memberships

Local and National Discount Programs

STASH Hotel Partner Program Offering $

Unlimited growth potential

Delicious FREE Meals in Our TeamDining

Résumé du poste

Saratoga Casino Hotel is seeking a Part-time Front Desk Agent in Saratoga Springs, NY. You will welcome guests, manage check-ins/check-outs, and handle duties to ensure seamless stays.

The role requires friendly service, attentiveness, and the ability to coordinate with housekeeping and other teams. The position offers an hourly wage of $17.25–$17.50, a non-union environment, and opportunities for growth within a dynamic entertainment venue.

Qualifications

• Prior experience in guest service capacity preferred.
• Must be at least 18 years old.
• Excellent guest service skills; attentive and detail oriented.
• Ability to maintain a high energy level in a fast paced environment and manage multiple tasks.

Responsabilités

• Greet guests upon arrival and perform guest check-ins/check-outs.
• Dispense room keys and process incidental charges.
• Coordinate with housekeeping/maintenance for room readiness.
• Answer guest questions about facility and area; assist with deliveries.
• Promote internal events, dining, and packages to guests.
• Handle phone inquiries and record messages.
• Complete shift checklists and on-shift projects.
• Stand/walk for long periods and lift up to 25 lbs as needed.

Connaissances

Age 18+

Guest service

Communication skills

Multitasking

Attention to detail

Guest greeting

Check-in/check-out

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FRONT DESK AGENT

Active - Non Union part-time Saratoga Springs, NY, US

Salary Range: $17.25 To $17.50 Hourly

Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment.

About Us:

As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.” If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply!

Your Role:

Our successful Front Desk Agents promote outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team base environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work completed.

Keys to Success in this Role:

• At least 18 years of age
• Prior experience in guest service capacity preferred.
• Excellent guest service skills; attentive and detail oriented.
• Ability to maintain a high energy level in a fast paced environment and manage multiple tasks simultaneously.
• Effective communication skills with the ability to communicate with both guests and co-workers.
• Greet guests upon arrival.
• Performs guest check-ins and check-outs, dispenses room keys. .
• Processes/posts transactions associated with guests stays including incidental charges.
• Coordinates with housekeeping/maintenance for availability and readiness of rooms.
• Answers guest questions regarding facility and surrounding area.
• Acts as a sales member for promotion of internal events, dining, and packages.
• Forwards guest mail, package and deliveries to appropriate rooms.
• Answers incoming phone calls; operates telephone system to receive incoming messages and records guest messages.
• Completes assigned check lists and projects for scheduled shift.
• Occasional lifting/carrying of up to 25 lbs.
• Frequently required to stand and walk; ability to stand and remain stationary for entire length of shift.
• Ability to work flexible schedules due to the needs of the business, including evenings, weekends and holidays.
• Selected applicants will be required to complete an online onboarding process.

Why Saratoga Casino Hotel?

• 401(k) with 4% Match
• Free Employee Assistance Program
• Robust Employee Recognition Program
• $20.00 YMCA Memberships.
• Local and National Discount Programs Through EAP & Tickets@Work
• STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America.
• Unlimited growth potential
• Delicious FREE Meals in Our Team Dining Facility