Player Development Supervisor (Hotel Focus) - Maryland

Live! Casino and Hotel Maryland; Hanover (MD); Vor Ort; USD 51.000 - 71.000; Vollzeit

Benefits dieser Stelle

Health benefits

Paid Time Off

Tuition Reimbursement

Free parking

Discounts on Live! Hotel, F&B, and娱乐

Zusammenfassung

Live! Casino & Hotel Philadelphia is seeking a Player Development Supervisor to lead the Marketing/Relationship Marketing Coordinators and VIP Services team. You will ensure accurate, efficient operations, oversee events, scheduling, and guest communications while aligning with brand standards.

You will manage coaching and development, monitor SOPs and compliance, and coordinate cross‑functional efforts with leadership to optimize guest engagement and revenue support at a premier casino property.

Qualifikationen

• Minimum two (2) years of experience in related role.
• Two (2) to Five (5) years’ experience in a high-volume professional office environment and/or supervisory experience in the entertainment/hospitality industry.
• A two (2)-year degree in a related field or equivalent work experience. Four-year degree would be a plus.
• College degree in a related field is preferred.

Aufgaben

• Supervise, support, and provide training and development for Marketing/Relationship Marketing Coordinators.
• Ensure accuracy and timeliness of coordinator tasks, including QCI data entry, Monday.com logs, gift/raffle tracking, and guest communications.
• Oversee event preparation and execution, including rosters, RSVP lists, signage, reservations, ticket distribution, and event logistics.
• Manage coordinator scheduling, attendance tracking, and floor/casino coverage.
• Collaborate with Legal and IT on contracts, non-competes, and system access setup.

Kenntnisse

Leadership

Communication

Organizational

Guest services

Detail oriented

Problem solving

Adaptability

Ausbildung

Two-year degree

College degree preferred

Tools

QCI

LMS

Monday.com

Excel

Jobbeschreibung

Min Compensation

USD $51,273.00/Yr.

Max Compensation

USD $70,721.00/Yr.

Overview

Why We Need Your Talents:

The Player Development Supervisor plays a critical leadership role in supporting the execution of high‑quality guest experiences while driving efficiency and consistency across the Player Development team. As the leader of the Marketing/Relationship Marketing Coordinators and VIP Services team, you ensure that all operational, administrative, and event‑driven activities are executed accurately, efficiently, and in alignment with the Live! brand standards. Your ability to balance leadership, organization, and attention to detail ensures seamless coordination of VIP services, events, and daily operational processes that support Hosts and enhance guest engagement. By maintaining strong oversight of workflows, scheduling, and compliance standards, you help create a structured, dependable environment that enables the Player Development team to deliver exceptional service. Through collaboration with leadership and cross‑functional departments, you align team efforts with broader player development strategies, ensuring a consistent and elevated experience for our guests. Your commitment to team development, operational excellence, and continuous improvement helps strengthen performance, support revenue goals, and reinforce Live! Casino & Hotel as a premier destination for VIP gaming and entertainment.

Responsibilities

Where You'll Make an Impact:

• Supervise, support, and provide training and development for Marketing/Relationship Marketing Coordinators.
• Ensure accuracy and timeliness of coordinator tasks, including QCI data entry, Monday.com logs, gift/raffle tracking, and guest communications.
• Oversee event preparation and execution, including rosters, RSVP lists, signage, reservations, ticket distribution, and event logistics.
• Manage coordinator scheduling, attendance tracking, and floor/casino coverage.
• Serve as the escalation point for coordinator-related issues and collaborate with leadership to resolve them.
• Monitor compliance with SOPs, including comps, player documentation, coding policies, and departmental standards.
• Maintain commission programs and oversee payment processes.
• Supervise VIP Services team members within Relationship Marketing.
• Partner with leadership to align team efforts with player engagement strategies and guest experience goals.
• Support the Vice President of Casino Marketing and Relationship Marketing team as needed.
• Coordinate staffing levels to ensure proper coverage across the Relationship Marketing team.
• Provide training, coaching, and ongoing development to Coordinator team members; participate in interviews and performance evaluations.
• Collaborate with Legal and IT departments on contracts, non-competes, and system access setup.
• Monitor and review expense reports, budgets, credit cards, vouchers, comp exceptions, invoices, and financial records.
• Analyze and improve processes, procedures, and performance standards.
• Coordinate and prepare operational and administrative reports (attendance, hires, transfers, terminations, budgets, performance data).
• Maintain accurate records and departmental data; track productivity and report to management.
• Handle communications, including answering phones, routing calls, and managing correspondence.
• Coordinate support services such as maintenance, supplies, mail, and data management.
• Maintain awareness of casino operations, promotions, and local activities.
• Ensure a clean, organized, and professional office environment.
• Collaborate with other departments and leadership as needed.
• Support cross-property coordination for events and hosting duties.
• Foster a professional, collaborative, and supportive team environment.
• Other duties as assigned.

Skills to Help You Succeed:

• Ability to communicate clearly and effectively both orally and in writing.
• Strong written and verbal communication skills with the ability to interact effectively with guests and team members.
• Experience in casino marketing, guest services, or hospitality (supervisory experience preferred).
• Strong organizational, leadership, and team motivation skills.
• Proficiency with casino systems (QCI, LMS, Loyalty, Monday.com) and Microsoft Office, including Excel.
• Detail-oriented with high accuracy in administrative and reporting tasks.Ability to analyze and interpret departmental needs, performance data, and results.
• Strong problem-solving skills with the ability to resolve complex issues.
• Ability to work effectively under pressure in a fast-paced, interrupt-driven environment.
• Ability to maintain focus and mental concentration for extended periods.
• Flexibility to work irregular schedules, including nights, weekends, holidays, and varying deadlines.

Qualifications

Must-Haves:

• Minimum two (2) years of experience in related role.
  • Hospitality, touring or travel agency experience is preferred.
• Two (2) to Five (5) years’ experience in a high-volume professional office environment and/or supervisory experience in the entertainment/hospitality industry.
• A two (2)-year degree in a related field or equivalent work experience. Four-year degree would be a plus.
• College degree in a related field is preferred.
• Must be able to obtain and maintain a valid gaming license as determined by theState Gaming Control Agency.

Physical Requirements:

• Ability to stand for extended periods of time.
• Ability to sit 60% of the time
• Able to lift 50 lbs.
• Ability to reach specific objects at short distances in local working area.
• Ability to walk up/down 31 steps to/from Casino floor.

Working Conditions:

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.