External Job Title Executive Director of Regional Player Development - Cordish Gaming Shared Services

Live! Casino & Hotel; Hanover (York County); Hybrid; USD 92,000 - 127,000; Full time

Benefits offered by this job

Comprehensive health benefits

On-site Wellness center (MD property)

Career growth paths

Aggressive sales commission program

Free parking

Job summary

Live! Casino & Hotel in Hanover seeks an Executive Director of Regional Player Development to cultivate relationships with VIP guests and drive incremental revenue through personalized engagement and exceptional service.

This role elevates the VIP experience, strengthens loyalty, and supports growth across markets. The ideal candidate will leverage strong industry ties, lead cross-property collaboration, and manage events, telemarketing, and direct outreach to secure repeat visitation and

Qualifications

• At least five years’ experience in casino marketing and sales.
• Four-year degree in a related field or equivalent work experience.
• Must be able to obtain and maintain a valid gaming license.
• Must be able to travel for lengthy periods of time.
• Book of established gaming customers that will be new to the enterprise.

Responsibilities

• Grow actual revenues annually by attracting new premium players.
• Develop and maintain guest loyalty and incremental visitation.
• Communicate with VIP players via telemarketing, email and SMS.
• Attend special events and monitor performance against local competition.
• Assist in planning VIP events and promotions to drive department success.
• Collaborate with team to drive VIP visitation and a quality gaming experience.

Skills

Time management

Organized

Written and verbal communication

Relationship building

Self-directed work

Work under time pressure

Gaming regulations knowledge

Education

Four-year degree

Job description

Min Compensation

USD $92,395.00/Yr.

Max Compensation

USD $127,441.00/Yr.

Overview

Why We Need Your Talents:

The Executive Director of Regional Player Development plays a pivotal role in cultivating meaningful relationships with our most valued guests and driving incremental revenue for the enterprise through personalized engagement and exceptional service. In this sales role your ability to identify, nurture, and retain VIP players directly impacts the success of Live! Casino & Hotel by increasing rated play, strengthening loyalty, and generating repeat visitation. With strong established relationships driven by your sales efforts, you create unforgettable experiences that reinforce our brand and position Live! as the preferred destination for premium players. Through hospitality, professionalism, and a commitment to guest satisfaction, you help elevate the VIP experience and support the continued growth of our market share.

Responsibilities

Where You'll Make an Impact:

• Grows actual revenues annually, bringing new premium players to the LIVE! Brand consistent with property plan and cross property goals.
• Actively develops and maintains guest loyalty and incremental visitation through personal contacts such as telephone contact, on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available services and promotional opportunities.
• Manages constant contact and communications with VIP players through telemarketing and email and SMS about services available, promotional opportunities, special events, and resolving customer complaints, etc., to assure customer retention and repeat business.
• Attends special events on property when necessary. Monitor and adjust performance to local competition.
• Assists in the planning of casino VIP events, on and off property, dinners, tournaments, promotions, and any event attributing to the success of the department and company.
• Works with all team members in the player development department throughout the enterprise to drive visitation in the VIP segments.
• Ensures a quality gaming experience through personal services and meeting the needs of the VIP Player.
• Review VIP activities and promotional status with the department head.
• Other duties as assigned.

Skills to Help You Succeed:

• Must have strong time management skills.
• Must be highly organized and detail-oriented.
• Excellent written and verbal communication skills are a must.
• Applicants must have proven success in a venue environment.
• Ability to assume responsibility for independent/self-directed action.
• Ability to perform assigned duties under frequent time pressure in an interruptive environment.
• Knowledge of all gaming regulations. Ability to recognize problem gaming signs and deal with them appropriately.

Qualifications

Must Haves:

• At least five (5) years’ experience in casino marketing and sales.
• Four-year degree in a related field of equivalent work experience preferred.
• Knowledge of Player Tracking Systems a plus.
• Must be able to work flexible hours, including evenings, overnights, weekends and holidays when necessary.
• Must be able to obtain and maintain a valid gaming licenses as determined by the Gaming & Control Agency for the position.
• Must be able to travel for lengthy periods of time.
• Book of established gaming customers that will be new to the enterprise.

Physical Requirements:

• Must be able to lift and/or push up to 30 lbs.
• Must be able to work standing for up to 4 hours at a time.
• Must be able to work in small, confined areas.
• Must be able to bend at the waist.
• Must be able to reach above the head.
• Must be able to climb ladders and use Genie Lifts.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
  • Free Basic Life Insurance
  • Free Short Term & Long-Term Disability
  • Generous retirement savings options
  • Paid Time Off
  • Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Aggressive sales commission program
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.