Player Care & Team Operations Lead

Socket.dev; Carson (CA); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k plan with employer match 3%

Paid holidays, vacation, sick time

Job summary

AEG's Team Operations and Player Care Coordinator role focuses on delivering comprehensive support to players and families, acting as the liaison between players and technical staff for the LA Galaxy. You will manage onboarding, travel, accommodations, daily logistics, and payroll-related HR documentation.

You will oversee the full lifecycle of engagement with the club, including new players, trialists, and guests, ensuring a seamless experience from arrival to departure with exceptional

Qualifications

• BA/BS degree in Sport Management, Business, Social Work, or Hospitality preferred.
• 2-4 years experience in hospitality, real estate, customer service, VIP concierge services or professional sports is preferred
• Must be willing and able to travel and have a reliable vehicle with clean driving history

Responsibilities

• Coordinate and support the full relocation process for new player signings, including travel, housing, banking, communications, transportation, documentation, schooling, and language lessons.
• Assist in the game day experience for players and their families— coordinating logistics such as arrival, parking, ticketing, hospitality, childminding, and travel for both home and away matches.
• Coordinate and execute all aspects of team travel, including flights, lodging, meals, ground transportation, and logistics for training and games.
• Support players with media and appearance obligations in coordination with team administration and communications.
• Coordinate player appearance requests by ensuring all details are clearly communicated.

Skills

Excellent written and verbal comms

Team player

Ability to travel

Problem solving

Education

BA/BS Degree in Sport Management/Business

Tools

Microsoft Word

Outlook

Excel

Job description

AEG's Team Operations and Player Care Coordinator role focuses on delivering comprehensive support to players and families, acting as the liaison between players and technical staff for the LA Galaxy. You will manage onboarding, travel, accommodations, daily logistics, and payroll-related HR documentation.

You will oversee the full lifecycle of engagement with the club, including new players, trialists, and guests, ensuring a seamless experience from arrival to departure with exceptional