Player Assistant

Quail West; Naples, Northern (FL, KY); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Holiday bonus

Employee Referral Bonus

Discounts on golf shop items

Special parties & celebrations

Uniforms

Employee Assistance Program

Playing and practice privilege

Job summary

Quail West is seeking a friendly Player Assistant for the Golf Department. This seasonal role focuses on directing pace of play, assisting members and guests with on-course needs, and promoting club events.

The position requires a courteous, firm, and professional demeanor to maintain high service standards. Responsibilities include coordinating with golf staff, monitoring the tee sheet, ensuring equipment is functional, and supporting other outside staff as needed.

Qualifications

• Excellent oral communication skills.
• Service and customer focused attitude.
• Energetic, outgoing attitude and personality.
• Organized, able to work in a busy environment where priorities change.
• Position requires full attendance of scheduled hours.

Responsibilities

• Keep players on pace-of-play schedule and report issues to golf shop.
• Be the on-course customer service specialist for the facility.
• Promote facility programs, events, and image to the membership.
• Exhibit welcoming first contact with members and create enjoyable experiences for golfers.
• Monitor daily tee sheet and updates; ensure equipment like carts and radios work."
• Assist members with on-course problems and escalate as needed.
• Move around the course in reverse order to manage flow and safety.
• Enforce facility rules and keep course clean of debris.

Skills

Excellent communication

Customer service

Team player

Organized

Self-motivated

Enthusiastic

Energetic

Professional

Attendance

Job description

Description

Quail West is looking for a Player Assistant to join our Golf Department!

Quail West is a leading private golf and country club that prides itself on providing world-class facilities for Members and their guests and an extraordinary and inclusive, yet unpretentious lifestyle. One of Southwest Florida's most welcoming clubs, West's courses, facilities and services are shared by a limited number of members to enhance the quality of the member experience.

Find more information about Quail West by clicking HERE

Position summary: The Player Assistant is one of the most visible employees of the facility. This position is tasked with directing the flow of traffic on the course, enforcing facility rules, assisting members and guests with course etiquette, alerting golf shop staff to any golf course issues, promoting the facility and its events, and assisting players with any on-course problems. Due to the nature of the position, the ranger/ambassador must be pleasant but firm at the same time.

• This is a Seasonal Position
• Payrate: $16/hour

Why Join the Quail West Team?

Some of our Benefits Include:

• Holiday bonus
• Employee Referral Bonus
• Discounts on retail items at the Golf Shop
• Special parties & celebrations
• Uniforms
• Employee Assistance Program
• Playing and practice privilege
• And many more!

The Player Assistant job duties include but are not limited to:

• Keep players on pace-of-play schedule and report any problems to golf shop
• Be the on-course customer service specialist for the facility
• Promote the facility programs, events, and image to the membership
• Exhibit welcoming "first contact" with members. Seek ways to create an enjoyable experience moment for golfers during their round
• Check with golf shop and be aware of all unusual or special instructions, such as cart path only, etc.
• Be in possession of the daily tee sheet and monitor for updates throughout the shift
• Make sure all equipment; cart, radio, water stations, etc. are working correctly
• Accurate record keeping of the number of players daily
• Communicate with the golf shop on a regular basis (25-30 minutes), even if there is nothing to report
• Assist members and guests with any on-course problems - alert appropriate supervisor if necessary
• Move around the course in reverse order, hole 18 back to hole 1, repeat
• Enforce facility rules and regulations
• Assist in keeping course clean of debris as you move around the course. Call attention to golf shop of any maintenance issues that need addressing
• Be prepared for inclement weather and understand necessary procedures when siren sounds
• Assist other outside staff as needed
• The position may perform additional duties as needed/required

Requirements

Experience, Skills, and Traits

• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
• Excellent oral communication skills
• Self-motivated with desire to promote club
• Service and customer focused attitude
• Enthusiastic, outgoing attitude and personality, patient and non-combative
• Organized, able to work in a busy environment where the priorities are changing
• Dedicated to improving job performance and knowledge
• Team player
• Energetic and professional
• Position requires full attendance of scheduled hours

Keys to Successful Performance:

• Dependable
• Detail-oriented
• Task Driven
• Excellent Communication Skills
• Service-Oriented, hospitality focused
• Leadership/Team Building
• Self-motivated
• Maintain and promote a positive professional image within the community