PLAYBOOK HOST: FULL-TIME

Graton Resort & Casino; Rohnert Park (CA); On-site; USD 21,000 - 28,000; Full time

Job summary

Graton Resort & Casino in Rohnert Park, CA is seeking a Playbook Sports Bar Host to welcome guests, seat them promptly, and manage reservations with OpenTable. The role emphasizes a polished appearance, friendly demeanor, and clear communication to ensure smooth dining flow.

You will handle phone inquiries, assist with take-out orders, and collaborate with the service team to deliver a memorable guest experience in a fast-paced casino dining environment.

Qualifications

• Strong communication and guest service skills.
• Experience greeting guests and seating with professionalism.
• Ability to manage reservations and take-out orders.
• Maintain polished appearance and grooming standards.
• Work well in a team and adapt to busy environments.

Responsibilities

• Greet guests promptly and professionally on arrival.
• Manage reservations, waitlists, and walk-ins using OpenTable.
• Escort guests to tables and present menus.
• Handle take-out orders and coordinate with service staff.
• Maintain organized host stand and lobby.
• Communicate wait times clearly to guests.
• Support management and ensure smooth service.

Skills

Warm guest welcome

OpenTable reservations

Phone etiquette

Take-out orders

Team collaboration

Professional appearance

Tools

OpenTable

Job description

Position Summary

The Playbook Sports Bar Host is responsible for greeting and seating guests in a friendly, courteous, and professional manner. The Host manages the flow of reservations to ensure an exceptional dining experience. Duties include answering the phone, booking reservations using the Open Table System, and managing take-out orders. A polished appearance, strong communication skills, and a friendly, professional demeanor are essential for success in this role.

Position Summary

The Playbook Sports Bar Host is responsible for greeting and seating guests in a friendly, courteous, and professional manner. The Host manages the flow of reservations to ensure an exceptional dining experience. Duties include answering the phone, booking reservations using the Open Table System, and managing take-out orders. A polished appearance, strong communication skills, and a friendly, professional demeanor are essential for success in this role.

Essential Functions

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Perform responsibilities in accordance with all Company standards, policies, and procedures.
• Greet all guests promptly, warmly, and professionally upon arrival.
• Manage reservations, waitlists, and walk-in guests using OpenTable.
• Escort guests to their tables, presenting menus and explaining daily specials if needed.
• Follow the steps of service as outlined by the department on a consistent basis.
• Maintain an organized and clean host stand, lobby, and entrance area at all times.
• Communicate wait times clearly and accurately to guests.
• Monitor dining room flow and seat guests in a balanced manner for server sections.
• Answer the telephone promptly and professionally; assist with guest inquiries and requests.
• Take and manage take-out orders.
• Work closely with the management team and service staff to ensure smooth and efficient service.
• Follow all company, departmental, and health and safety policies and procedures.
• Perform opening, closing, and side duties as assigned by management.
• Promote and maintain a positive and cooperative team environment.
• Maintain a polished, professional appearance in compliance with grooming standards.
• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform from time to time. Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.