Sandy Gym Staff-Part Time

Momentum Indoor Climbing; Sandy (UT); Presencial; USD 17 000 - 24 000; Tempo parcial

Vantagens oferecidas por esta oferta de emprego

Free gym membership

Discounts on programs

Pro-deals with partners

Resumo da oferta

Momentum Indoor Climbing in Sandy, UT is hiring part-time staff to welcome guests, manage check-ins, and provide belay instruction. You will greet guests, give facility tours, assist with memberships, and help keep the gym clean and safe.

Ideal candidates have at least 1 year of climbing or customer service experience, are comfortable speaking to groups, and can work weekends. Starting pay is $15/hour, with free gym membership and program discounts.

Qualificações

• Experience in customer service or instruction is required.
• Ability to communicate clearly in person, by phone, and through email.
• Comfortable speaking in front of groups and providing instructions.

Responsabilidades

• Greet guests and engage in meaningful conversations to create personal connections.
• Provide facility tours and explain Momentum services to guests.
• Perform belay instruction and certify top rope and lead belays.
• Answer phone calls, resolve issues, and assist with memberships and waivers.
• Ensure safety, monitor gym rules, and respond to emergencies as needed.

Conhecimentos

Customer service

Instruction

Communication

Teamwork

Ferramentas

RGP POS

Descrição da oferta de emprego

Momentum Indoor Climbing is a community-driven indoor climbing company with locations across Utah, Texas, and Washington. Founded in Utah, Momentum was created to inspire and empower people through climbing, fitness, and connection. Our gyms bring together people of all backgrounds and experience levels to challenge themselves, build friendships, and grow in a supportive environment. With world-class route setting, expert instruction, and a strong focus on community, Momentum is dedicated to helping every climber reach their full potential.

ABOUT THE ROLE

RESPONSIBILITIES

Facilitating the Customer Experience

• Greet guests warmly on their way in and out of the facility.
• Engage in meaningful conversations to create personal connections.
• Provide facility tours, share enthusiasm for climbing, and explain services offered by Momentum.
• Answer phone calls, resolve issues, and act as an expert resource for guests.
• Provide top rope belay instruction, as well as top rope and lead belay certifications.
• Balance the demands of multiple customers, ensuring each receives quality service.
• Assist with group events and other special programming as needed.
• Help maintain gym cleanliness and ensure the facility is presentable at all times.

Professionalism & Presentation

• Present yourself in a friendly, authentic, and professional manner at all times.
• Wear designated staff apparel while working, including a staff shirt, name tag, and safety equipment.
• Be clean and approachable in your appearance.
• Arrive on time, ready to work, and take pride in punctuality and professionalism.
• Be knowledgeable about all Momentum services and guide customers to the offerings that best suit their needs.
• Know our business basics such as phone number, website, address, hours of operation, gym stats, and pricing on common services
• Assist customers with membership sign-ups, freezes, and cancellations.
• Verify that all climbers have purchased appropriate access to the facility and have valid waivers on file.
• Operate the gym’s point-of-sale software, RGP, to process transactions.
• Stay up to date on gym events and recommend them to customers when appropriate.
• Participate in staff meetings and ongoing training sessions to stay informed about gym operations and expectations.
• Monitor the gym to prevent unsafe situations and ensure customers follow gym rules.
• Verify that all visitors have current waivers and appropriate belay certifications.
• Administer top rope and lead belay tests, and educate customers on proper belay and climbing techniques.
• Take corrective action when necessary to maintain safety standards.
• Be prepared to respond to emergencies, including rescuing climbers stranded on the wall when required.
• Regularly patrol the climbing areas to ensure safety and provide assistance when needed.

Flexibility & Teamwork

• Assist in unexpected tasks and challenges with a positive attitude, whether cleaning, fixing equipment, or helping co-workers.
• Engage in teamwork by supporting other staff members during busy times or events.
• Remain flexible and adaptable, willing to pitch in as necessary to improve the customer experience.

REQUIREMENTS AND PHYSICAL DEMANDS

Hours and Availability

• Part-time positions are available
• Day, evening, and weekend shifts are available.
• Must be available to work a minimum of 2 shifts per week
• Must be available to work weekends, including Sunday
• Shift duties will be divided between time spent at the front counter assisting with sales and guest check-in, and time spent in the climbing area performing safety patrols and belay instruction

Experience, Skills, and Certifications

• At least 1 year of climbing experience with a passion for the sport.
• Experience in customer service or instruction is required.
• Experience in the disciplines of bouldering, sport climbing, and traditional climbing preferred
• Basic computer skills and familiarity with Microsoft Office and Google Drive are preferred.
• Ability to communicate clearly and effectively in person, by phone, and through email.
• Must be highly organized and able to handle multiple tasks simultaneously.

Environmental and Physical Demands

• Able to work in a loud, high-energy environment on a regular basis.
• Comfortable speaking in front of and providing instruction to large groups.
• Comfortable working at height and moving up and down a climbing wall.
• Must be able to climb confidently and safely to heights to perform rescues.
• Able to stand, walk, and work on unstable and uneven surfaces for long periods.
• Must be able to lift and carry up to 50 lbs on a regular basis.

COMPENSATION AND BENEFITS

• Starting pay: $15/hour, depending on experience.
• Free membership to all Momentum climbing facilities.
• Discounts on Momentum instruction and programs
• Access to pro-deals through our outdoor industry partners.