Platinum Advisory Associate

Aequor; Buellton (CA); Remote; USD 42,000 - 64,000; Full time

Job summary

Platinum Performance seeks an Advisor Support Associate to deliver best-in-class service to veterinarians, physicians and clients ordering animal formulas. You will advise on supplements, manage client communications, and travel to horse and dog events as needed.

The role emphasizes teamwork with other Advisors and cross-department collaboration, ensuring high-quality client experiences and informed recommendations for animals.

Qualifications

• Currently enrolled or recently completed a bachelor’s degree in Animal Science, Nutrition, Agricultural Business, or related fields.
• Knowledge of equine and small animal products or the equine industry.
• Ability to perform a variety of tasks with creativity and attention to detail.
• Excellent communication skills with clients and team members.

Responsibilities

• Provide exceptional service, advisement and order-taking to clients, veterinarians and medical professionals.
• Compose clear electronic correspondence to clients via email and text.
• Apply critical thinking to provide supplement recommendations for clients and their animals.
• Nurture client relationships through account management and follow up.
• Occasional travel to equine and canine events to represent Platinum Performance.
• Collaborate with other Advisors and departments (Production, QA, Shipping).

Skills

Communication skills

Client advisory

Creativity

Attention to detail

Equine & canine product knowledge

Education

Bachelor’s degree in Animal Science / Nutrition / Agricultural Business or related field

Job description

Actual Job Title: Platinum Advisory Associate

The Platinum Advisor team is the face and voice of our brand. Advisors and Advisor Support Associates are on the front lines with our clients each day, delivering Best In Class service to veterinarians, physicians, and thousands of clients ordering formulas for their horses, dogs, cats and themselves.
Advisor Support Associates are smart thinkers, self-starters, engaged listeners, and provide educated recommendations and solutions to our clients. Advisors Support Associates occasionally represent Platinum Performance at horse shows, dog shows, marathons, veterinary and medical conferences, and with clients throughout the United States. An Advisor Support Associate works with a tight-knit and supportive group of fellow Advisors and builds a broad range of experiences and skills.

Responsibilities

• Provide exceptional service, advisement and order-taking to clients, veterinarians and medical professionals that call Platinum Performance daily.


• Compose clear electronic correspondence to clients through email and text.


• Apply critical thinking and problem solving to provide supplement recommendations for clients and their animals.


• Nurture client relationships through account management and follow up.


• Occasional travel to equine and canine events to represent Platinum Performance.


• Work cohesively with other Platinum Advisors, as well as other departments within Platinum Performance including Production, Quality Assurance, and Shipping.

Qualifications

• Currently enrolled or recently completed a bachelor's degree program, preferably in Animal Science, Nutrition, Agricultural Business, or related fields


• Knowledge of equine and small animal products; or the equine industry


• Ability to perform a variety of tasks utilizing a wide degree of creativity and attention to detail


• Excellent communication skills with clients and team members

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