Veterinary Technician Assistant

Arista Non-DVM; Raleigh (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k)

Health Savings Account (HSA)

Employee Assistance Program (EAP)

Paid Time Off

Floating holidays

Personal Pet‑Care Program

Parental Pay

Flexible schedules

Job summary

Arista is recruiting a Veterinary Technician Assistant to support veterinarians in providing high‑quality care and efficient daily operations. You will assist with patient care, triage, medicine administration, and communication with clients while maintaining accurate records.

The role requires 3+ years in veterinary settings, comfort with nights/weekends/on‑call shifts, and the ability to lift up to 50 lbs.

Qualifications

• 3+ years of experience working as a veterinary professional.
• Experience in both general practice and specialty/ER veterinary medicine preferred.
• Ability to follow directives and plan of care established by the Veterinarian.
• Knowledgeable on veterinary medical terminology and medication.
• Exceptional interpersonal skills demonstrated through the ability to build trust, foster positive working relationships, and navigate sensitive conversations with professionalism and empathy.
• Ability to remain calm and empathetic in stressful/emergency situations.
• Commitment to exceptional customer service, high‑quality care, and overall excellence.
• High emotional intelligence and highly personable and flexible communication style to serve the needs of pet owners as well as veterinary teams.
• Ability to work nights, weekends, holidays, and on‑call shifts as needed.
• Ability to lift up to 50 lbs independently and over 50 lbs with assistance.
• Ability to work effectively in environments with noise, animal odors, and other sensory stimuli.
• Ability to meet position‑specific screening requirements, such as a clinical acumen assessment.
• Must be at least 18 years of age at time of hire.

Responsibilities

• Support veterinary staff and maintain a positive, cooperative relationship with team members across patient care, triage, medicine administration, laboratory, radiology, invoicing, refills, and discharge.
• Collaborate with veterinary staff to ensure a high standard of care.
• Accurately record and maintain patient records in medical charts and client communications.
• Communicate with pet owners about treatment plans, medication administration, side effects, and post‑treatment care instructions.
• See full Job Description for additional responsibilities.

Skills

Veterinary experience

General practice & ER experience

Follow veterinarians’ plans

Veterinary terminology & medications

Interpersonal skills

Calm under pressure

Customer service excellence

Emotional intelligence

Flexible schedule (nights/weekends/on‑

Physical stamina (lift 50 lbs)

Adaptability to noisy environments

Screening requirements

18+ age requirement

Job description

Every pet is unique, and so is our approach at Arista. We are revolutionizing advanced pet care through seamless navigation and support that benefits pets, pet owners, and veterinary professionals.

At Arista, we believe exceptional care starts with the people who provide it, and we are committed to providing a collaborative workplace where people feel valued, empowered, and inspired to grow.

Our Core Values & Culture

At Arista, our Core Values are the foundation for how we think about our jobs and how we treat others – clients, their pets, our referring veterinary community, and one another.

We recruit and promote Arista Team Members with an intentional focus on inclusivity, preserving our strong culture, and recognizing individual abilities and accomplishments.

The Veterinary Technician Assistant is responsible for maintaining excellent patient care and operational productivity by helping the Veterinarian leverage their time and efforts to meet the needs of their clients and patients. The Veterinary Technician Assistant helps relieve the Veterinarian of technical work and administrative details, achieving greater efficiency in daily practice. The Veterinary Technician Assistant helps facilitate and streamline communication from the treatment area to the Client Experience Concierge and, most importantly, the client.

A Day in the Life

• Support veterinary staff as needed and maintain a positive and cooperative relationship with other Team Members, including but not limited to patient triage, patient care, medicine administration, laboratory, radiology, estimates, charging/invoicing, refills, and admission/discharge
• Effectively collaborate with veterinary staff to ensure a high standard of care
• Accurately record and maintain patient records in the medical chart, such as Veterinarian directives, treatments, patient notes, and client communication
• Communicate with pet owners about treatment plans, medication administration, side effects, and post-treatment care instructions
• See full Job Description for additional responsibilities

What You’ll Bring to the Team

• 3+ years of experience working as a veterinary professional
• Experience in both general practice and specialty/ ER veterinary medicine preferred
• Ability to follow directives and plan of care established by the Veterinarian, even if there are differing treatment opinions
• Knowledgeable on veterinary medical terminology and medication
• Exceptional interpersonal skills demonstrated through the ability to build trust, foster positive working relationships, and navigate sensitive conversations with professionalism and empathy
• Ability to remain calm and empathetic in stressful/emergency situations
• Commitment to exceptional customer service, high-quality care, and overall excellence
• High emotional intelligence and highly personable and flexible communication style to serve the needs of pet owners as well as general practice, specialty, and emergency veterinary teams
• Ability to work nights, weekends, holidays, and on-call shifts as needed
• Ability to lift up to 50 lbs independently and over 50 lbs with assistance
• Ability to work effectively in environments with noise, animal odors, and other sensory stimuli
• Ability to meet any position-specific screening requirements, such as a clinical acumen assessment
• Must be at least 18 years of age at time of hire

At Arista, we know that caring for people and their pets requires energy, empathy, and resilience, so we make it a priority to care for our people through investing in programs, resources, and benefits that empower our Team to thrive both professionally and personally.

In addition to health, dental, vision, disability, & life insurance, a competitive 401k retirement plan, HSA, a robust Employee Assistance Program, and a variety of other supplemental benefit offerings, our full-time Team Members receive:

• Paid Time Off & Floating Holidays
• Personal Pet-Care Program
• Parental Pay
• Flexible Schedules

For other Arista Advanced Pet Care roles, visit our careers page . Follow the growth of Arista on LinkedIn !

Voluntary Self-Identification

Qualified resume submissions are considered for employment without regard to race, religion, sex, national origin, marital status, sexual orientation, veteran status, or disability. If you choose to complete this survey, your responses will be kept confidential. Completion of this form is VOLUNTARY and your decision not to complete it will NOT preclude you from employment consideration.