Platform Strategy Lead, Card & Customer Experience

Capital One; Richmond (VA); On-site; USD 210,000 - 239,000; Full time

Job summary

Capital One is seeking a Director of Product Management to lead the Line and Balance Transfer platforms, driving customer experiences and balance transfer strategy for one of our card business' most significant profit centers. You will shape the vision, align cross-functional teams, and deliver high-leverage capabilities.

You will recruit and coach a product team, ensure audit- and customer-ready processes, and partner with Business, Tech, and Compliance to execute on the platform roadmap during

Qualifications

• Bachelor's degree in any field and at least 5 years of Product Management experience.
• Experience translating business strategy and analysis into consumer facing digital products.

Responsibilities

• Ongoing delivery of high-leverage capabilities and updates that are critical to keeping our business evolving.
• Defining and refining the vision for the next generation platform that we’ll be running our line strategies on.
• Recruiting, coaching, and unleashing the members of the product team.
• Ensuring we keep one of the most important aspects of our business well-managed, to be both audit- and customer-ready.

Skills

Product Management Experience

Education

Bachelor's degree

Job description

Capital One is seeking a Director of Product Management to lead the Line and Balance Transfer platforms, driving customer experiences and balance transfer strategy for one of our card business' most significant profit centers. You will shape the vision, align cross-functional teams, and deliver high-leverage capabilities.

You will recruit and coach a product team, ensure audit- and customer-ready processes, and partner with Business, Tech, and Compliance to execute on the platform roadmap during