Director, Product & Platform Lead - Customer Management

Information Technology Senior Management Forum; McLean (VA); On-site; USD 230,000 - 263,000; Full time

Job summary

Capital One is seeking a Director of Product Management for the Customer Management Platform Lead in McLean, VA. The role drives the platform vision and oversees 4–6 direct reports, partnering with multiple tech teams to deliver high-value capabilities for transitions, credit line adjustments, and balance transfers.

The ideal candidate has a Bachelor’s degree and 5+ years in product management, with experience translating strategy into consumer-facing digital products.

Qualifications

• Bachelor's degree in any field and at least 5 years of Product Management experience
• Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

• Ongoing delivery of high-leverage capabilities and updates that are critical to keeping our business evolving
• Defining and refining the vision for the next generation platform that we'll be running our line strategies on
• Recruiting, coaching, and unleashing the members of the product team
• Ensuring we keep one of the most important aspects of our business well-managed, to be both audit- and customer-ready

Skills

Product Management

Digital products

Education

Bachelor's degree

Job description

Capital One is seeking a Director of Product Management for the Customer Management Platform Lead in McLean, VA. The role drives the platform vision and oversees 4–6 direct reports, partnering with multiple tech teams to deliver high-value capabilities for transitions, credit line adjustments, and balance transfers.

The ideal candidate has a Bachelor’s degree and 5+ years in product management, with experience translating strategy into consumer-facing digital products.