Platform Software Engineer - Intermediate level

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 77,000 - 147,000; Full time

Job summary

USAA Life Insurance Company in San Antonio, TX is seeking an Intermediate Software Engineer for the Containers as a Service team. You will contribute to automation, platform reliability, and large-scale OpenShift-based operations across the enterprise.

The role welcomes engineers from software development, cloud engineering, or platform operations, with a focus on automation, learning, and solving complex technical challenges. On-site 4 days/week, with hybrid flexibility based on policy.

Qualifications

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 2 years of software development or systems engineering experience specific to a discipline or technology.
• 1 year of experience delivering technology solutions across all phases of the software development lifecycle.
• Experience with one or more scripting or programming languages: Go, Python, Bash, JavaScript, Java, or equivalent.
• Experience troubleshooting applications and system production issues.
• Ability to quickly understand applicable business context to provide appropriate engineering solutions.
• Ability to effectively articulate technical challenges and solutions to peers and stakeholders.
• Understanding of cloud, container, and platform technologies and tools.
• Experience with AI‑assisted development tools (e.g., GitHub Copilot or equivalent) to write, test, and troubleshoot code.

Responsibilities

• Design, develop, code, and test technical solutions.
• Write code to deliver features, and improvements, on a regular basis
• Investigates and resolve technical problems and production issues through troubleshooting techniques.
• Continually improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Follows the software development lifecycle.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Skills

Kubernetes

OpenShift

CI/CD

GitHub Actions

GitLab

Automation scripting

Cloud fundamentals

Troubleshooting

Communication

Education

Bachelor's degree or 4 years relevant education/experience

Tools

Ansible

Helm

Terraform

Prometheus

Grafana

Elastic Stack

GitHub Copilot

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

At USAA, technology plays a critical role in delivering on our mission to serve the military community and their families. As an Intermediate level Software Engineer on our Containers as a Service (CaaS) team, you'll contribute to the platform that powers thousands of applications across the enterprise. Working alongside experienced engineers, you'll help develop automation, improve platform operations, support production environments, and contribute to solutions that enhance reliability, scalability, and the developer experience across USAA's OpenShift ecosystem.

This role is ideal for an engineer who enjoys learning, troubleshooting complex technical challenges, and building practical solutions that create lasting impact. Whether your background is in software development, cloud engineering, or platform operations, you'll have the opportunity to grow your skills in, automation, and large‑scale platform engineering while demonstrating USAA's behaviors of taking ownership, working horizontally across teams, and acting decisively to drive outcomes that matter.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX. Relocation assistance is not available for this position.

What you'll do:

• Design, develop, code, and test technical solutions.
• Write code to deliver features, and improvements, on a regular basis
• Investigates and resolve technical problems and production issues through troubleshooting techniques.
• Continually improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Follows the software development lifecycle.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience
• 2 years of software development or systems engineering experience specific to a discipline or technology
• 1 year of experience delivering technology solutions across all phases of the software development lifecycle
• Experience with one or more scripting or programming languages: Go, Python, Bash, JavaScript, Java, or equivalent
• Experience troubleshooting applications and system production issues
• Ability to quickly understand applicable business context to provide appropriate engineering solutions
• Ability to effectively articulate technical challenges and solutions to peers and stakeholders
• Understanding of cloud, container, and platform technologies and tools
• Experience with AI‑assisted development tools (e.g., GitHub Copilot or equivalent) to write, test, and troubleshoot code

What sets you apart:

• Hands‑on experience with Kubernetes or OpenShift, including cluster operations, workload management, or platform administration
• Experience with infrastructure automation tools such as Ansible, Helm, or Terraform
• Experience with CI/CD pipeline development using GitLab, GitHub Actions, or equivalent GitOps workflows
• Experience with observability tooling - Prometheus, Grafana, VictoriaMetrics, Kibana, or Elastic Stack
• Exposure to container networking concepts, including ingress/egress, network policies, and load balancing
• Experience with certificate lifecycle management, PKI, or secrets management tooling (e.g., Venafi, Conjur, cert‑manager)
• Experience applying AIOps or AI‑assisted operational workflows for anomaly detection, alert triage, or runbook automation
• Red Hat OpenShift or Certified Kubernetes Administrator (CKA) certification

Compensation range:

The salary range for this position is: $77,120.00 - $147,390.00 .

U.S. Visa Sponsorship:

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees ma