Platform Services Lead — Falcon, SIEM & Cloud Security

CrowdStrike; New Mexico; On-site; USD 140,000 - 195,000; Full time

Benefits offered by this job

Equity awards

Wellness programs

Vacation time and holidays

Parental leaves

Professional development

Job summary

CrowdStrike is seeking a Resident Manager for Platform Professional Services in the United States. You will lead a team delivering Falcon modules, Identity, Cloud, and Next-Gen SIEM services, from pre-sales scoping to customer engagement, installation, and ongoing support.

The role focuses on building a high-performing team, advancing delivery techniques, and introducing automation, with travel up to 25%. Strong leadership, English communication, and AI-savvy decision making are essential.

Qualifications

• 8+ years in the security industry in a professional services capacity.
• Proven ability to lead teams and manage deployments.
• Experience with pre-sales scoping and post-sales handoffs.
• Experience delivering projects from kickoff to closure.
• Strong written and oral communication in English.
• Experience applying AI technologies to enhance decision-making and efficiency.
• Ability to travel up to 25%.

Responsibilities

• Build and grow a team delivering all Falcon modules and related services.
• Collaborate with leadership to expand programs and improve delivery.
• Drive cross-functional delivery to maximize customer value.
• Mentor team members and expand skill sets.
• Lead initiatives to enhance delivery techniques and automation.
• Identify new service offerings based on CrowdStrike tech trends.
• Oversee projects from leadership to execution.
• Interface with customers during pre-sales, solution demos, and project delivery.
• Partner with sales/marketing to align services with opportunities.
• Travel up to 25% as needed.

Skills

Team leadership

Pre-sales collaboration

Project management

AI technologies

English communication

Tools

Bash

Python

AWS

GCP

Azure

Job description

CrowdStrike is seeking a Resident Manager for Platform Professional Services in the United States. You will lead a team delivering Falcon modules, Identity, Cloud, and Next-Gen SIEM services, from pre-sales scoping to customer engagement, installation, and ongoing support.

The role focuses on building a high-performing team, advancing delivery techniques, and introducing automation, with travel up to 25%. Strong leadership, English communication, and AI-savvy decision making are essential.