Platform Program Manager, AMP Partner Operations

Apple, Inc.; Cupertino (CA); On-site; USD 120,000 - 226,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Educational expense reimbursement

Discounted products and services

Discretionary bonuses or commissions

Job summary

Apple, Inc. in Cupertino, CA seeks a Platform Program Manager to drive platform capability expansion across services partnerships.

You will bridge business strategy, technical integration, and partner execution, guiding global partners through onboarding and ensuring operational readiness across multiple teams. You will define onboarding workflows, collaborate with Product, Engineering, and Legal, and advance automation to scale partner operations while supporting multi-country configurations

Qualifications

• 8+ years of technical program or operations management experience driving complex, partner-facing integrations.
• Deep familiarity with subscription lifecycle mechanics, recurring billing, and API-driven partner integrations.
• Proven track record in end-to-end partner onboarding & operational readiness, coordinating intake processes and PVT/UAT.
• Strong cross-functional orchestration skills across Engineering, Product, Business Development, Commerce/Billing, Legal/Privacy, and Regional Operations.

Responsibilities

• Own the end-to-end operational lifecycle for new platform features and major partner launches.
• Drive partner adoption of platform capabilities and onboarding for emerging features to our billing platform.
• Define migration and sunset flows (CIP to Direct) and ensure end-to-end operational requirements.
• Lead Production Verification and Testing Strategy with QA and UAT teams; coordinate test assets and accounts.
• Triage blockers and resolve issues impacting launches (localization, tax formatting, data flow).
• Oversee intake trackers and roadmap requests; balance partner velocity with platform health.
• Standardize governance with regional teams and enablement; enhance onboarding toolkits.
• Drive process automation to create self-serve, scalable tools.

Skills

Technical program management

Partner operations

API integrations

Cross-functional leadership

Education

BA/BS degree

Job description

Platform Program Manager, AMP Partner Operations

Cupertino, California, United States Software and Services

Apple’s Partner Operations team is seeking an experienced, highly collaborative, and technically astute Program Manager to lead platform capability expansion across our Apple services partnerships.

Description

In this role, you will bridge business strategy, technical integration, and partner execution. You will guide global partners—spanning telecommunications carriers, subscription video on demand (SVOD) providers, and retail integrators—through the onboarding lifecycle, ensuring they can seamlessly adopt new platform capabilities. You will operate comfortably in the gray, translate complex commerce and linking architectures into actionable operational workflows, and drive alignment across Business Development, Engineering, Product, QA, Marketing, Legal, and more. You will also continue to refine parter onboarding and management processes and tools, utilizing innovative approaches - knowing when to use technical tools such as AI while understanding the necessity for face to face collaboration.

Responsibilities

• You will own the end-to-end operational lifecycle for new platform features and major partner launches. Your core responsibilities include:
• Platform Capability & Feature Onboarding
• Drive Partner Adoption of Platform Capabilities: Lead the operational rollout and partner adoption for emerging features to our billing platform.
• Partner with product and engineering teams to establish operational readiness for novel subscription bundling models (e.g., streaming and carrier bundles), tier upgrades/downgrades via update-entitlement APIs, and multi-country configurations.
• Define Migration & Sunset Flows (CIP to Direct): Own the Partner Ops workstream for transitioning subscribers between partner-billed and Apple-direct models, defining end-to-end operational requirements, PVT validation flows, and subscription cancellation/revocation procedures.
• Technical Operations
• Lead Production Verification & Testing Strategy: Partner with Commerce QA and Central Marketing UAT to define and execute comprehensive PVT plans; coordinate partner dependencies, including test SIM sourcing, test accounts, and allowlisting.
• Investigate Discrepancies & Resolve Blockers: Triage operational and technical blockers impacting partner launches (e.g., deep-link localization/offer sheet display issues, tax ID formatting on partner invoicing, missing commerce signals, and account unlinking edge cases).
• Operational Infrastructure & Scalability
• Oversee intake trackers from the partner ops team and roadmap requests for platform enhancements; prioritize requests with engineering and product teams to balance partner velocity with long-term platform health.
• Standardize Governance & Enablement: Partner with regional teams (AMR, EMEIA, APAC) and integrators to deliver consistent integration best practices, partner capability trackers, and onboarding toolkits.
• Drive Process Automation: Identify manual intervention points across the onboarding lifecycle and work cross-functionally to transition them into automated, self-serve, and scalable tools.

Minimum Qualifications

• 8+ years of technical program or operations management experience driving complex, partner-facing integrations, digital customer journeys, and back-end platform capabilities.
• Deep familiarity with subscription lifecycle mechanics, recurring billing, and API-driven partner integrations
• Proven track record in end-to-end partner onboarding & operational readiness, from defining intake processes and writing operational requirements to coordinating production verification testing (PVT/UAT).
• Strong cross-functional orchestration skills, with the demonstrated ability to lead workstreams across Engineering, Product, Business Development, Commerce/Billing, Legal/Privacy, and Regional Operations teams globally.
• Strong analytical and problem-solving aptitude, with experience troubleshooting back-end event triggers, signaling mechanisms, and data-flow discrepancies across multi-party ecosystems.
• Excellent written and verbal communication skills, capable of presenting technical concepts clearly to executive leadership, authoring partner-facing integration guides, and managing multi-stakeholder operational reviews.

Preferred Qualifications

• BA/BS degree required; technical, engineering, or business operations background preferred.
• 8+ years of relevant industry experience in technical program management, partner operations, or systems integration.
• Experience in telecommunications carrier billing, digital streaming services (OTT/SVOD), or digital commerce platforms is strongly preferred.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $119,700 and $225,600, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including:

• Comprehensive medical and dental coverage
• retirement benefits
• a range of discounted products and free services
• reimbursement for certain educational expenses — including tuition
• discretionary bonuses or commission payments
• relocation

Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

Learn more about Apple Benefits

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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Apple accepts applications to this posting on an ongoing basis.