Senior Lead Product Manager - Remote, ServiceNow & AI Ops

Humana

Nashville (TN)

Remote

USD 126,000 - 174,000

Full time

4 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Humana, Inc. is seeking a senior Product Owner/Manager to lead the Service Operations portfolio with a strong ServiceNow focus.

You will own strategy, roadmap, and backlog, translating operational needs into scalable platform capabilities across incidents, knowledge management, and automation. You will collaborate with engineering, operations, and business stakeholders to drive measurable outcomes like faster resolutions, reduced incidents, and improved knowledge reuse, while aligning with

Qualifications

Bachelor's degree in a related field.
8+ years of product management / ITSM product ownership.
Experience as Product Owner/PM for strategy, roadmap, backlog, requirements, user stories.
Deep ServiceNow product experience: platform strategy, workflow design, integrations, upgrades.

Responsibilities

Own the Service Operations product portfolio (Incident, Major Incident, Problem, Knowledge Management).
Drive ServiceNow enhancements, integrations, upgrades across the portfolio.
Lead backlog and feature definition: user stories, acceptance criteria, process requirements.
Align product with business priorities, user needs, risk, feasibility, and OKRs.
Evaluate generative/agentic AI, automation, virtual agents, and intelligent workflows.
Collaborate with engineering, operations, security, risk, audit, and business stakeholders.
Establish success measures for incident reduction, resolution, knowledge effectiveness, and automation.