Platform Product Manager – TMS/WMS, AI-Driven, Remote

ShipHawk

United States

Hybrid

USD 110,000 - 140,000

Full time

3 days ago

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Job summary

ShipHawk is seeking a Platform Product Manager to own the strategy, roadmap, and execution of the core Transportation Management System (TMS) and shared platform capabilities. You will drive innovation across key shipping workflows, including rate shopping, carrier selection, shipment execution, and documentation, while shaping the future of AI-powered automation across the TMS and WMS products.

You will collaborate with Engineering, Product, Sales, Customer Success, and other teams to deliver

Qualifications

5+ years of experience in Product Management or a closely related product development role.
Hands-on experience with logistics, transportation management, ecommerce fulfillment, distribution, or supply chain technology.
End-to-end product lifecycle management for software products.
Ability to define product requirements, priorities roadmaps, and tradeoffs.
Experience collaborating with Engineering teams to deliver tech products.
Strong analytical and problem-solving skills; translate data and customer insights into decisions.
Excellent written and verbal communication; engage with customers, engineers, and executives.
Proven ability to manage competing priorities and deliver results.
Proactive and collaborative mindset; welcome feedback and continuous improvement.

Responsibilities

Own and execute the product strategy and the roadmap for ShipHawk's core TMS and shared platform capabilities.
Prioritize initiatives based on customer needs, business impact, market opportunities, and engineering capacity.
Conduct ongoing customer discovery to understand shipping, warehouse, and operational challenges.
Monitor industry trends, emerging technologies, and competitive developments to identify opportunities for differentiation.
Define clear product success metrics and measure performance following launch.
Help define and execute ShipHawk's AI strategy across TMS and WMS, identifying opportunities to automate manual workflows and improve decision-making.
Partner with Engineering to develop scalable platform foundations, including shared data models, APIs, and reliable shipment and event data.
Evaluate opportunities to build, buy, or partner on AI capabilities, considering customer value, cost, scalability, and risk.
Collaborate with other Product Managers to deliver consistent, integrated capabilities across ShipHawk's platform.
Explore emerging AI technologies, including agentic workflows and intelligent automation, to improve customer productivity.
Translate customer and business needs into clear product requirements, user stories, and acceptance criteria.
Partner closely with Engineering and UX to manage priorities, resolve tradeoffs, and deliver high-quality solutions.
Manage the end-to-end product lifecycle, from discovery and planning through development, launch, and optimization.
Balance strategic priorities with day-to-day execution in a fast-paced, evolving environment.
Use product analytics, customer feedback, and performance data to guide decisions and continuous improvement.
Partner with Marketing, Sales, Professional Services, and Customer Success to support successful product launches and adoption.
Contribute to go-to-market planning, product positioning, pricing discussions, and internal enablement.
Communicate product strategy, priorities, and results effectively to stakeholders at all levels.
Build strong relationships across teams and serve as a trusted product expert.
Share product management best practices and support the development of less experienced team members.