Platform Product Manager - Payward Services

kraken.com; United States; On-site; USD 140,000 - 210,000; Full time

Job summary

Payward Services is seeking a Platform Product Manager to own an end-to-end roadmap for B2B2C platform products, including KYC/KYB, lending, and unified APIs, in a regulated environment. You will partner with Engineering to define requirements and drive delivery across the product lifecycle.

You will work closely with Legal, Compliance, and Finance to ensure regulatory alignment and scalable product flows, while communicating effectively with regulators and commercial partners to bring compliant

Qualifications

• Strong product management experience: owned a roadmap, shipped B2B/B2B2C products, spoke to strategy, requirements, and execution.
• Direct, hands-on experience implementing KYC, in-house or via a provider, to offer or resell.
• Experience building/managing platform products (shared infra, APIs, internal client/partner models) in B2B/B2B2C.
• Comfortable deep-diving into technical weeds with Engineering, beyond high-level management.
• Experience building products in regulated financial environments with proper regulatory awareness.
• Track record of driving complex, cross-functional builds without formal authority.
• Excellent communicator across regulators, boards, engineers, and partners.
• Strong knowledge of the Financial Services industry and how regulation shapes product decisions.
• Understanding of how regulation, compliance, and money movement influence product decisions.

Responsibilities

• Own the product roadmap and build-out for our B2B2C platform products (KYC/KYB, lending, unified APIs).
• Define requirements, partner with Engineering on execution, and drive products from concept through launch and iteration.
• Get hands-on with the product: map flows, identify breaks, scale requirements, and bring to market in a regulated environment.
• Drive cross-functional execution with Engineering, Legal, Compliance, and Finance to ship roadmap priorities.
• Partner with Legal and Compliance to embed regulatory requirements in the design and build process.
• Support operational functions tied to our US regulated entities as needed to keep product work moving.

Skills

Product roadmap ownership

KYC implementation experience

Platform product experience

Technical collaboration with Eng

Regulated environment know-how

Cross-functional leadership

Regulatory stakeholder communication

Financial services knowledge

Regulatory and compliance reasoning

Job description

Building the Future of Open Finance

Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.

Before you apply, we encourage you to explore our culture page to understand what drives us and how we work.

The team

Payward Services is an enterprise infrastructure platform that enables companies to seamlessly integrate trading, payments, funding, and digital asset services through a single unified system. It provides coordinated liquidity, custody, compliance, risk management, and settlement capabilities, reducing operational complexity for fintechs, banks, brokerages, and payment providers.

We are looking for a Platform Product Manager to join our Payward Services team. This is a builder: someone who can own a product roadmap end to end, go deep on how a flow actually works, and ship regulated B2B2C products (KYC/KYB, lending, unified APIs) from concept to launch.

The opportunity

• Own the product roadmap and build-out for our B2B2C platform products (KYC/KYB, lending, unified APIs)
• Defining requirements, partnering with Engineering on execution, and driving products from concept through launch and iteration.
• Get hands-on with the product itself: how a flow works, where it breaks, what needs to change to make it scale, and what it takes to bring it to market in a regulated environment.
• Drive cross-functional execution with Engineering, Legal, Compliance, and Finance to turn roadmap priorities into shipped product.
• Partner with Legal and Compliance to ensure new product builds meet regulatory requirements as part of the design and build process, rather than as a downstream gate.
• At a high level, support the operational functions tied to our US regulated entities as needed to keep product work moving.

What you bring

• Strong product management experience: you've owned a roadmap, shipped B2B or B2B2C products, and can speak fluently to product strategy, requirements, and execution.
• Direct, hands on experience implementing KYC, either building it in house or standing up a KYC solution to resell or offer to external parties. This is a must have, not a nice to have.
• Experience building or managing platform products (shared infrastructure, APIs, internal client or partner models) in a B2B or B2B2C context.
• Comfortable getting into the technical weeds with Engineering, not just managing product from the outside.
• Experience building products in a regulated environment, at a financial institution, fintech, or similar, with a solid understanding of how regulation shapes product decisions.
• A track record of driving complex, cross functional builds with no formal authority.
• An excellent communicator across regulators, boards, engineers, and commercial partners.
• Strong knowledge of Financial Services industry through
• A working understanding of the financial services industry — whether gained at a major financial institution, a fintech, a startup, or through adjacent regulated experience — enough to reason about how regulation, compliance, and money movement shape product decisions without needing it explained from scratch.

Nice to haves

• Experience working at a KYC/KYB service provider.
• Crypto or digital assets experience, in industry or through regulated product launches, including familiarity with crypto native operations (treasury and custody).
• Former founder or early product hire at a fintech or crypto startup.

Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.

Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.

We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

Our commitment

Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.

We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.

As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

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