Platform Operations Manager

Base-2 Solutions, LLC.; Bethesda, Northern (MD, KY); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Base-2 Solutions in Bethesda, MD, is seeking a Platform Operations Manager to lead the design, development, and deployment of a modern, containerized microservices platform for the D3P modernization program. This role ensures uptime and performance across the full stack and fosters a strong DevSecOps culture within a fast-paced, cross-disciplinary team.

You will guide reliability engineering, SLIs/SLOs, and incident response while collaborating with systems engineers and product teams.

Qualifications

• 15+ years of relevant experience; 13+ years with a Master's.
• At least one DoD 8570.01-M IAT Level II+ certification (e.g., Security+ CE, CySA+, CCNA Security, SSCP, CISSP (or Associate)).
• Ability to obtain Privileged User Account (PUA) certification.
• Experience with Kubernetes, GitLab pipelines, Linux, and containerized environments.
• Experience with cloud services (preferably AWS) and cloud infrastructure.
• Familiarity with Elasticsearch, PostgreSQL, Logstash, Kibana, and Keycloak.
• Demonstrated success in cross-functional coordination and execution.
• Team leadership and line management experience.
• Strong communication skills and ability to perform under pressure during incidents.

Responsibilities

• Ensure uptime, performance, and capacity planning for a large-scale data platform with a microservice architecture.
• Leverage monitoring tools to detect and resolve issues.
• Lead triage, troubleshooting, root-cause analysis, and post-incident reviews.
• Define and track reliability metrics including SLIs and SLOs.
• Lead a team of system administrators and mentor staff.
• Partner with systems engineers to design solutions and support architecture alignment.
• Participate in SAFe Agile release planning, scrums, and cross-team coordination.

Skills

Leadership

Cross-functional

DevSecOps

Communication

Education

BS in Engineering/CS/Systems Engineering

Master's degree

Tools

Kubernetes

GitLab pipelines

Linux

Elasticsearch

PostgreSQL

Kafka

Keycloak

AWS

Prometheus/Grafana

Job description

Position Summary

Base-2 Solutions is seeking a Platform Operations Manager to lead the design, development, and deployment of a modern technology stack supporting the DOMEX Data Discovery Platform (D3P) Modernization Program. This role supports the mission to centralize and standardize the Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) of Open Source Intelligence (OSINT) across the Defense Intelligence Enterprise. The position requires ensuring availability, reliability, and performance of a full-stack, containerized microservices platform and fostering a strong DevSecOps culture while collaborating with multidisciplinary teams in a fast-paced environment.

Essential Duties and Responsibilities

• Ensure uptime, performance, and capacity planning for a large-scale big data production platform with a microservice architecture running on Kubernetes, Elasticsearch, PostgreSQL, Kafka, and technologies such as Java, Python, React, and low-code tools like Appian.
• Leverage monitoring tools to proactively detect and resolve issues.
• Lead triage, troubleshooting, root-cause analysis, and post-incident reviews.
• Define and track reliability metrics including SLIs and SLOs.
• Lead a team of system administrators supporting a help desk during core hours; set technical standards and mentor staff.
• Partner with systems engineers to design solutions, contribute to documentation, and support architectural alignment.
• Participate in SAFe Agile release planning, scrums, design sessions, bug triage, and cross-team coordination.

Required Qualifications

• BS in Engineering, Computer Science, Systems Engineering, or related field (or equivalent experience) with 15+ years of relevant experience; 13+ years with a Master's; additional experience may substitute for a degree.
• At least one DoD 8570.01-M IAT Level II+ certification (e.g., Security+ CE, CySA+, CCNA Security, SSCP, CISSP (or Associate)).
• Ability to obtain Privileged User Account (PUA) certification.
• Experience with Kubernetes, GitLab pipelines, Linux, and containerized environments.
• Experience supporting enterprise-scale production systems.
• Experience with cloud services (preferably AWS) and cloud infrastructure.
• Familiarity with Elasticsearch, PostgreSQL, Logstash, Kibana, and Keycloak.
• Demonstrated success in cross-functional coordination and execution.
• Team leadership and line management experience.
• Strong communication skills and ability to perform under pressure during incidents.

Preferred Qualifications

• Experience with Agile methodologies.
• Development experience with Bash, PowerShell, SALT, Python, Groovy, Java, etc.
• Experience with Appian or other low-code platforms.
• Experience with technologies such as Kafka, AMQP/JMS, Prometheus/Grafana, GPU-based Kubernetes, SALT automation, Nexus, or GraphQL.
• Knowledge of security best practices including authentication/authorization, secrets management, and data protection.
• Infrastructure-as-code experience with CloudFormation, Terraform, Pulumi.
• AWS cloud certifications.

Required Education and Experience Equivalency

• BS in Engineering, Computer Science, Systems Engineering, or related field (or equivalent experience) with 15+ years of experience.
• Master's degree with 13+ years of experience.

Required Certifications

• At least one DoD 8570.01-M IAT Level II+ certification (e.g., Security+ CE, CySA+, CCNA Security, SSCP, CISSP (or Associate)).
• Ability to obtain Privileged User Account (PUA) certification.

Required Security Clearance

• Active Top Secret/SCI

Equal Employment Opportunity

Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. Learn more: base-2solutions.com/eeo