Platform Operations Manager

Base-2 Solutions; Bethesda (MD); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical premiums paid

Dental premiums paid

Vision premiums paid

Life insurance

401(k) with match

PTO & floating holidays

Job summary

Base-2 Solutions is seeking a Platform Operations Manager to lead the design, deployment, and operation of a modern, containerized stack supporting the DOMEX Data Discovery Platform. The role ensures uptime, reliability, and performance across a full-stack, microservices environment while fostering a strong DevSecOps culture in a fast-paced setting.

The candidate will guide a team of system administrators, collaborate with systems engineers, and participate in SAFe Agile release planning.

Qualifications

• BS in Engineering, CS, Systems Eng or related field with 15+ years.
• Master's degree with 13+ years of experience.
• DoD 8570.01-M IAT Level II+ certification (e.g., Security+ CE, CySA+, CCNA Security, SSCP, CISSP).
• Ability to obtain Privileged User Account (PUA) certification.
• Experience with Kubernetes, GitLab pipelines, Linux, and containerized environments.

Responsibilities

• Ensure uptime, performance, and capacity planning for a large-scale big data production platform with microservices.
• Lead triage, troubleshooting, root-cause analysis, and post-incident reviews.
• Define and track reliability metrics including SLIs and SLOs.
• Lead a team of system administrators and mentor staff.
• Partner with systems engineers to design solutions and support architectural alignment.
• Participate in SAFe Agile release planning, scrums, and cross-team coordination.

Skills

Kubernetes

DevSecOps

Team leadership

Cross-functional coordination

Incident response

Education

Bachelor's degree in Engineering, Computer Science, Systems Engineering, or related field

Master's degree with 13+ years of experience

Tools

GitLab pipelines

Linux

Elasticsearch

PostgreSQL

Kafka

Appian

CloudFormation

Terraform

Nexus

Job description

• Required Security Clearance: Top Secret/SCI
• Location: Bethesda, MD
• Work Type: On-Site
• Shift: First
• U.S. Citizenship Required? Yes

Position Summary

Base-2 Solutions is seeking a Platform Operations Manager to lead the design, development, and deployment of a modern technology stack supporting the DOMEX Data Discovery Platform (D3P) Modernization Program. This role supports the mission to centralize and standardize the Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) of Open Source Intelligence (OSINT) across the Defense Intelligence Enterprise. The position requires ensuring availability, reliability, and performance of a full-stack, containerized microservices platform and fostering a strong DevSecOps culture while collaborating with multidisciplinary teams in a fast-paced environment.

Essential Duties And Responsibilities

• Ensure uptime, performance, and capacity planning for a large-scale big data production platform with a microservice architecture running on Kubernetes, Elasticsearch, PostgreSQL, Kafka, and technologies such as Java, Python, React, and low-code tools like Appian.
• Leverage monitoring tools to proactively detect and resolve issues.
• Lead triage, troubleshooting, root-cause analysis, and post-incident reviews.
• Define and track reliability metrics including SLIs and SLOs.
• Lead a team of system administrators supporting a help desk during core hours; set technical standards and mentor staff.
• Partner with systems engineers to design solutions, contribute to documentation, and support architectural alignment.
• Participate in SAFe Agile release planning, scrums, design sessions, bug triage, and cross-team coordination.

Required Qualifications

• BS in Engineering, Computer Science, Systems Engineering, or related field (or equivalent experience) with 15+ years of relevant experience; 13+ years with a Master's; additional experience may substitute for a degree.
• At least one DoD 8570.01-M IAT Level II+ certification (e.g., Security+ CE, CySA+, CCNA Security, SSCP, CISSP (or Associate)).
• Ability to obtain Privileged User Account (PUA) certification.
• Experience with Kubernetes, GitLab pipelines, Linux, and containerized environments.
• Experience supporting enterprise-scale production systems.
• Experience with cloud services (preferably AWS) and cloud infrastructure.
• Familiarity with Elasticsearch, PostgreSQL, Logstash, Kibana, and Keycloak.
• Demonstrated success in cross-functional coordination and execution.
• Team leadership and line management experience.
• Strong communication skills and ability to perform under pressure during incidents.

Preferred Qualifications

• Experience with Agile methodologies.
• Development experience with Bash, PowerShell, SALT, Python, Groovy, Java, etc.
• Experience with Appian or other low-code platforms.
• Experience with technologies such as Kafka, AMQP/JMS, Prometheus/Grafana, GPU-based Kubernetes, SALT automation, Nexus, or GraphQL.
• Knowledge of security best practices including authentication/authorization, secrets management, and data protection.
• Infrastructure-as-code experience with CloudFormation, Terraform, Pulumi.
• AWS cloud certifications.

Required Education and Experience Equivalency

• BS in Engineering, Computer Science, Systems Engineering, or related field (or equivalent experience) with 15+ years of experience.
• Master's degree with 13+ years of experience.

Required Certifications

• At least one DoD 8570.01-M IAT Level II+ certification (e.g., Security+ CE, CySA+, CCNA Security, SSCP, CISSP (or Associate)).
• Ability to obtain Privileged User Account (PUA) certification.

Required Security Clearance

• Active Top Secret/SCI

Equal Employment Opportunity

Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. Learn more: base-2solutions.com/eeo

Pay & Benefit Highlights

Compensation

• Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
• Employee referral bonuses up to $10,000 per hired referral.
• Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).

Health

• 100% company-paid medical premiums for employees and eligible dependents.
• Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
• 100% company-paid dental premiums for employees and eligible dependents.
• 100% company-paid vision premiums for employees and eligible dependents.

Income Protection

• 100% company-paid premiums for short-term disability.
• 100% company-paid premiums for long-term disability.
• 100% company-paid premiums for accidental death & dismemberment (AD&D).
• 100% company-paid premiums for life insurance up to $200,000.

Retirement

• 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
• 401(k) pre-tax and Roth options.

Leave

• Up to 20 days of flexible paid time off (PTO).
• 11 paid floating holidays.

Work-Life Balance

• Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).