Platform Operations Engineer II - Active Security Clearance Required

Socket.dev; Cambridge (MA); On-site; USD 78,000 - 140,000; Full time

Benefits offered by this job

Healthcare

401K

PTO

Parental leave

Employee assistance program

Job summary

Akamai's Platform Operations team is seeking a Platform Operations Engineer II to monitor, troubleshoot, and resolve issues across our distributed computing platform. You will work with engineers, architects, and vendors to isolate problems, patch software, and maintain runbooks, enabling 24x7 worldwide service availability.

Ideal candidates have a strong UNIX background, SQL familiarity, and an active Secret clearance, with the ability to work onsite in Cambridge, MA and communicate clearly

Qualifications

• 5 years of experience and a Bachelor's degree or its equivalent.
• Experience administering UNIX-based operating systems.
• Experience with fault detection, troubleshooting, trouble ticketing, escalation, and related operational processes.
• Ability to understand and write SQL queries and knowledge of TCP/IP, DNS, NTP, and HTTP.
• Strong interpersonal skills, attention to detail, reliability and timeliness.
• Active Secret security clearance.
• Ability to work independently and own issues through resolution.
• Onsite work Monday through Friday at the Cambridge, MA office.

Responsibilities

• Monitoring, troubleshooting, and correcting platform problems via alerts, emails, and calls.
• Collaborating with engineers, architects, vendors, and customers to isolate problems and improve platform stability.
• Updating and patching system software components and configurations.
• Documenting work in trouble tickets for communication and learning.
• Developing and maintaining documentation, procedures and tools.

Skills

UNIX administration

SQL queries

TCP/IP DNS NTP HTTP

Communication skills

Active Secret clearance

Independent work

Education

Bachelor's degree or equivalent

Job description

Would you like to work on one of the world's most highly distributed computing platform?

Do you enjoy acting quickly to solve problems?

Join our Highly Visible Platform Operations team

The Akamai Defense team works across Akamai's technology stack. We strive to build and operate custom world-class systems and services for our Public Sector customers. Our Network Operations Command Center (NOCC) manages, monitors, and maintains Akamai's remote servers and network infrastructure.

Partner with the best

In this role, you will be continuously challenged to learn and apply new skills and knowledge. You will work with innovative technologies to contribute meaningfully to the organization as part of the team providing 24x7, 365 coverage for worldwide services.

As a Platform Operations Engineer II, you will be responsible for:

• Monitoring, troubleshooting, and correcting emerging platform problems through an alert driven workflow, emails, and phone calls
• Collaborating with Engineers, System Architects, Infrastructure Vendors, and Customers to isolate problems, achieve resolution, and improve the operational stability of the platform
• Updating and patching system software components and configurations
• Documenting work performed in the trouble ticketing system for communication and review/learning purposes clearly and effectively
• Developing and maintaining documentation, procedures and tools

Do what you love

To be successful in this role you will:

• Have 5 years of experience and a Bachelor's degree or it's equivalent work experience
• Demonstrate experience administering UNIX-based operating systems
• Demonstrate experience working with fault detection, troubleshooting, trouble ticketing, escalation, and other related operational concepts and processes
• Be able to understand and write SQL queries and show understanding of the following protocols: TCP/IP, DNS, NTP, and HTTP
• Have excellent interpersonal and communication skills, high level of attention to detail, excellent timeliness and dependability
• Have an active Secret security clearance
• Demonstrate the ability to work independently, exercise sound judgment, and take ownership of issues through resolution
• Be able to work onsite Monday through Friday at our Cambridge, MA office

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:

Cloud and Edge: Running apps closer to users for instant performance.

Security: Neutralizing threats before they ever reach your data.

Content Delivery: Scaling the world's biggest moments without a glitch.

AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai:

We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $77,500 - $139,500/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.