Platform Operations Engineer II - Active Security Clearance Required

Akamai Technologies, Inc.; Salt Lake City (UT); On-site; USD 78,000 - 140,000; Full time

Benefits offered by this job

FlexBase program

Healthcare

401K savings plan

Job summary

Akamai Technologies, Inc. is seeking a Platform Operations Engineer II to help monitor, troubleshoot, and resolve complex platform issues with 24x7 worldwide coverage. You will collaborate across engineering, infrastructure, and customer teams to maintain high availability and operational stability of our distributed platform.

The role requires 5 years of experience, strong UNIX administration, SQL knowledge, and a Secret clearance. Remote work is not indicated; onsite in Cambridge, MA is noted.

Qualifications

• 5 years of experience in platform operations or similar
• Experience administering UNIX-based systems
• Experience with fault detection, troubleshooting, escalation and ticketing processes
• Ability to write SQL queries and understand TCP/IP, DNS, NTP, HTTP
• Strong interpersonal/communication skills and attention to detail
• Active Secret security clearance
• Ability to work independently and take ownership of issues
• Onsite work in Cambridge, MA (Mon–Fri)

Responsibilities

• Monitor and resolve platform issues through alerts, emails, and calls
• Collaborate with engineers, architects, vendors, and customers to isolate problems
• Update and patch system software and configurations
• Document work in trouble ticketing system for clarity and learning
• Develop and maintain documentation, procedures, and tools

Skills

UNIX administration

SQL queries

Fault detection

Troubleshooting

Trouble ticketing

Escalation

Documentation

Communication skills

Security clearance

Independent problem solving

Education

Bachelor's degree or equivalent

Job description

Would you like to work on one of the world's most highly distributed computing platform?

Do you enjoy acting quickly to solve problems?

Join our Highly Visible Platform Operations team

The Akamai Defense team works across Akamai's technology stack. We strive to build and operate custom world-class systems and services for our Public Sector customers. Our Network Operations Command Center (NOCC) manages, monitors, and maintains Akamai's remote servers and network infrastructure.

Partner with the best

In this role, you will be continuously challenged to learn and apply new skills and knowledge. You will work with innovative technologies to contribute meaningfully to the organization as part of the team providing 24x7, 365 coverage for worldwide services.

As a Platform Operations Engineer II, you will be responsible for:

• Monitoring, troubleshooting, and correcting emerging platform problems through an alert driven workflow, emails, and phone calls
• Collaborating with Engineers, System Architects, Infrastructure Vendors, and Customers to isolate problems, achieve resolution, and improve the operational stability of the platform
• Updating and patching system software components and configurations
• Documenting work performed in the trouble ticketing system for communication and review/learning purposes clearly and effectively
• Developing and maintaining documentation, procedures and tools

Do what you love

To be successful in this role you will:

• Have 5 years of experience and a Bachelor's degree or it's equivalent work experience
• Demonstrate experience administering UNIX-based operating systems
• Demonstrate experience working with fault detection, troubleshooting, trouble ticketing, escalation, and other related operational concepts and processes
• Be able to understand and write SQL queries and show understanding of the following protocols: TCP/IP, DNS, NTP, and HTTP
• Have excellent interpersonal and communication skills, high level of attention to detail, excellent timeliness and dependability
• Have an active Secret security clearance
• Demonstrate the ability to work independently, exercise sound judgment, and take ownership of issues through resolution
• Be able to work onsite Monday through Friday at our Cambridge, MA office

About us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we’re the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:

Cloud and Edge:

Running apps closer to users for instant performance.

Security:

Neutralizing threats before they ever reach your data.

Content Delivery:

Scaling the world's biggest moments without a glitch.

AI:

Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we’re the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai:

We support your health, well-being, finances, and life beyond work. See our benefits. (https://www.akamai.com/careers/working-at-akamai?utm_source=akamai&utm_medium=social&utm_campaign=benefits)

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!

Compensation

Akamai is committed to fair and equitable compensation practices. For US based candidates only - the base salary for this position ranges from $77,500 - $139,500/year; a candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location. Compensation for candidates outside the US will vary. The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP). Akamai provides industry‑leading benefits including healthcare, 401K savings plan, company holidays, vacation (in the form of PTO), sick time, family‑friendly benefits including parental leave and an employee assistance program including a focus on mental and financial wellness; Eligibility requirements apply.

Equal Employment Opportunity Rights

Akamai Technologies is an Affir…