Platform Operations & Analytics Manager

ACS Air Conditioning Specialist Inc; Covington (GA); Vor Ort; USD 75.000 - 80.000; Vollzeit

Zusammenfassung

ACS Air Conditioning Specialist Inc seeks an Operations Support Manager based in Georgia to transform field and call center data into actionable reporting. You will drive improvement by turning insights into concrete actions across a 14-brand platform, ensuring consistent execution of ACS standards.

The role emphasizes operational reporting, call center optimization, and rigorous follow-up on replacement proposals, with travel of 35%+.

Qualifikationen

• 3–7 years in operations, reporting and analysis, call center management, or sales support.
• Strong Excel and BI/dashboard experience.
• Experience owning or auditing an estimate or proposal pipeline.
• Willingness to travel 35%+ and valid driver’s license.

Aufgaben

• Build, maintain, and distribute daily, weekly, and monthly reporting from ServiceTitan.
• Monitor call center performance and optimize board fill and scheduling.
• Ensure brand process compliance and drive corrective actions.
• Follow up on outstanding proposals and re-engage stalled opportunities.
• Collaborate with Marketing to track lead flow and attribution.

Kenntnisse

Operations experience

Reporting & analysis

Call center management

Sales support

Ausbildung

Bachelor's degree in business or data analytics

Tools

ServiceTitan

Jobbeschreibung

ACS Air Conditioning Specialist Inc seeks an Operations Support Manager based in Georgia to transform field and call center data into actionable reporting. You will drive improvement by turning insights into concrete actions across a 14-brand platform, ensuring consistent execution of ACS standards.

The role emphasizes operational reporting, call center optimization, and rigorous follow-up on replacement proposals, with travel of 35%+.