Platform Engineering Director, AI-Driven Delivery

Veradigm; Raleigh (NC); On-site; USD 180,000 - 240,000; Full time

Job summary

Veradigm seeks a senior engineering leader to head its software organization serving the Payer Platform, overseeing design, delivery, and operation of products across value-based care, payer analytics, and encounter submissions.

Responsibilities include end-to-end delivery, governance of engineering processes, metrics reporting, and cross-functional collaboration with Product Management to align market priorities with technical planning and architecture.

Qualifications

• Bachelor’s degree or equivalent technical/business experience required.
• Master’s degree preferred.
• 15+ years relevant work experience preferred.
• 10 years relevant industry, domain or functional experience required.
• 7+ years of relevant leadership experience including responsibility for organizational objectives and measurements.

Responsibilities

• Own end-to-end delivery across the payer portfolio, from planning through release and production support, including engineering delivery for the strategic care gap closure initiative spanning payer and EHR surfaces.
• Establish and maintain the engineering process controls used across the organization, including work intake, estimation, planning, and status reporting.
• Define and report the engineering metrics that show whether commitments are being met, including throughput, quality, cycle time, and reliability, and use them to guide staffing and investment decisions.
• Identify cross-team risks and dependencies early, resolve them at the appropriate level, and escalation with a recommended course of action.
• Serve as the senior engineering partner to Product Management, engaged during problem definition so that feasibility, sequencing, and cost inform market and roadmap strategy.
• Co-own roadmap commitments with Product Management, communicate schedule risk early, and present viable alternatives.
• Translate market and competitive priorities into technical investment decisions, and explain the trade-offs to customers and executives in clear, non-technical terms.
• Represent engineering with customers, prospects, and analysts, and bring field and support insight back into the roadmap.
• Own the plan that migrates the legacy estate onto Health Network Architecture, including sequencing, customer impact, and retirement criteria for the systems being replaced.
• Set and enforce engineering standards for new platform components, including interface contracts, observability, deployment, and production readiness criteria.
• Guide architecture and design reviews, decide technical questions that cross team boundaries, and contribute to platform architecture decisions as part of senior technical leadership.
• Manage, coach, and develop engineering managers, and set clear expectations for management performance.
• Own hiring, onboarding, retention, and workforce planning for the organization, including the hiring bar for managers.
• Set individual and team objectives, connect them to organizational goals, and provide regular, specific feedback on performance and development.
• Lead the adoption of AI-assisted engineering across the organization, extending beyond code generation into design, testing, code review, documentation, and operational analysis, and measure it by its effect on throughput, quality, and cycle time.
• Set the expectation that engineering managers are hand-on practitioners of the tooling, and hold them to it.
• Partner with Product Management and Veradigm’s AI teams to advance AI-based product capabilities.
• Ensure engineering, quality, and compliance standards are understood and consistently applied across the teams, including the regulatory and data handling requirements of healthcare and payer products.
• Own production reliability and incident response for the portfolio, including service level definitions, on-call rotation, and postmortem practice.
• Ensure requirements remain traceable from product decision to shipped behavior, at the level of auditability a regulated domain requires.
• Own the portfolio’s technical debt position, with a maintained register and a funded reduction plan.
• Forecast and manage engineering spend for the organization, including headcount, contractor mix, and cloud cost, and report it alongside delivery performance.
• Provide build, buy, and partner recommendations supported by cost, risk, and time-to-market analysis.
• Make capacity and investment trade-offs explicit when commitments change.

Education

Bachelor’s degree or equivalent technical/business experience required

Master’s degree preferred

15+ years relevant work experience preferred

10 years relevant industry, domain or functional experience required

7+ years of relevant leadership experience including responsibility for organizational objectives and measurements

Job description

Veradigm seeks a senior engineering leader to head its software organization serving the Payer Platform, overseeing design, delivery, and operation of products across value-based care, payer analytics, and encounter submissions.

Responsibilities include end-to-end delivery, governance of engineering processes, metrics reporting, and cross-functional collaboration with Product Management to align market priorities with technical planning and architecture.