Platform Engineer- Communications Platform

Milwaukee Tool Corp.; Milwaukee (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Robust health, dental, and vision

Generous 401(k) savings plan

Education assistance

On-site wellness, fitness center, food

Benefits site access

Job summary

Milwaukee Tool is seeking an enthusiastic Platform Engineer I to join our Digital Platform team in Milwaukee. You will help power the digital experiences used by Milwaukee Tool customers and own platforms that support email marketing, customer engagement, and digital forms.

You will collaborate with engineers, architects, product managers, and business teams to translate needs into scalable technical solutions and take ownership of platform configurations and support processes.

Qualifications

• Bachelor’s degree in Information Systems, Business, Data Analytics, Software Engineering, Digital Marketing, or related field.
• Strong problem-solving and troubleshooting skills.
• Willingness to learn enterprise platforms and digital technologies.
• Familiarity with JSON, APIs, data structures, and debugging.
• Basic SQL, or willingness to learn.

Responsibilities

• Configure and maintain platforms to support email marketing, customer engagement, and digital forms.
• Translate business needs into technical solutions.
• Troubleshoot platform issues, bugs, and integration problems across digital products.
• Work with APIs, webhooks, data feeds, and integrations between enterprise systems.
• Analyze data and system behavior to identify root causes and solve problems.
• Support projects through implementation, testing, deployment, and production support.
• Document platform configurations, technical solutions, and support processes.

Skills

Problem solving

Troubleshooting

APIs

JSON

SQL basics

Communication

Collaboration

Scripting

Learning mindset

Education

Bachelor’s degree in Information Systems / Business / Data Analytics / Software Engineering / Digital Marketing

Tools

Braze

Qualtrics

Digioh

Rudderstack

Job description

Job Description:

Platform Engineer I – Communications Platforms

WE CREATE EMPOWERED LEADERS!

At Milwaukee Tool, our most valued resource is our dedicated teamof employees -employees who work with a passion to be the best and havean unparalleledpride in their work and in the Milwaukee brand. We know that the only way to sustain growth and success is to value the growth and success of each person within theorganizationthat’swhy we invest in an individual’s growth and development from day one.

Behind our doorsyou’llbe empowered every day to own it, drive it, and do what it takes to design and develop the biggest breakthroughs in the industry. Meanwhile,you’llhave the support and resources of the fastest-growing brand in the construction industry to make it happen.

Year after year, our team continues to make significant breakthroughs in the industry.We’rejust getting started.

Build your career at the intersection of technology, digital commerce, and business.

Your Role on Our Team:

At Milwaukee Tool, we believe our people and culture are the foundation of our success. As a Platform Engineer I , you’ll join our Digital Platform team and help power the digital experiences used by Milwaukee Tool customers.

You’ll help administer and take ownership of platforms that support email marketing, customer engagement, demand generation, customer feedback, and digital forms. You’ll partner with engineers, architects, product managers, and business teams to configure technology, solve problems, and turn business needs into effective digital solutions.

This is an early-career role designed for someone with 0–2 years of relevant experience who enjoys solving problems, learning how systems work, and taking ownership at the intersection of technology and business.

You’ll be DISRUPTIVE through these duties and responsibilities:

• Configure, maintain, and optimize platforms to support transactional and marketing email journeys, lead generation, and customer feedback.
• Translate business and product needs into technical solutions.
• Troubleshoot platform issues, bugs, and integration problems across digital products.
• Work with APIs, webhooks, data feeds, and integrations between enterprise systems.
• Analyze data and system behavior to identify root causes and solve problems.
• Support projects through implementation, testing, deployment, and ongoing production support.
• Participate in incident investigations and root-cause analysis.
• Use data, analytics, and stakeholder feedback to identify opportunities to improve customer experiences and business processes.
• Partner with product managers and business teams to understand and prioritize requests.
• Document platform configurations, technical solutions, and support processes.
• Work with engineers, architects, product managers, and business stakeholders across departments and geographies.
• Build deep expertise in assigned platforms and grow into their trusted technical owner and subject matter expert.

The TOOLS you’ll bring with you:

• Bachelor’s degree in Information Systems, Business or Data Analytics, Software Engineering, Digital Marketing, or a related field preferred.
• Strong problem-solving and troubleshooting skills.
• Interest in learning, administering, and taking long-term ownership of enterprise software platforms and digital technologies.
• Familiarity with, or willingness to learn, JSON, APIs, data structures, and debugging.
• Basic SQL or willingness to learn.
• Ability to break down ambiguous problems, ask thoughtful questions, and find practical solutions.
• Ability to understand business needs and translate them into technical solutions.
• Clear communication skills and the ability to explain technical concepts to non-technical audiences.
• Systems thinking and an interest in understanding how technologies, platforms, and business processes work together.
• Ability to collaborate with diverse teams across departments and geographies.
• Comfortable working in a fast-paced environment with changing priorities.
• Interest in digital communications and customer experiences is a plus.
• Experience or familiarity with software such as Braze, Qualtrics, Digioh, or Rudderstack a plus.
• Programming or scripting experience is helpful but not required.

We provide these greatperksand benefits:

• Robust health, dental, and vision insurance plans
• Generous 401(k) savings plan
• Education assistance
• On-site wellness, fitness center, food, and coffee service
• And many more — check out our benefits site HERE

Milwaukee Tool is an equal opportunity employer.