Platform-Driven Customer Success Manager

Dormont Manufacturing Co; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Generous paid time off

Collaborative office culture

Fully stocked kitchen

Quarterly team events

Job summary

Dormont Manufacturing Co is looking for a Customer Success Manager to enhance customer relationships and maximize platform adoption. You will serve as a strategic partner for a portfolio of clients, helping them achieve their digital marketing goals through tailored solutions and insights.

Your role includes developing customer success plans, tracking metrics, and collaborating with internal teams to drive customer satisfaction. With at least a year of customer-facing experience, you’ll thrive in a fast-paced environment and leverage your communication skills to build strong relationships.

Benefits include comprehensive health insurance, generous paid time off, and a collaborative office culture.

Qualifications

• 1+ years of direct customer-facing experience.
• Proven success in retaining accounts and identifying growth opportunities.
• Effective communication and presentation skills.

Responsibilities

• Develop trusted relationships with decision makers across 60 accounts.
• Create and execute customer success plans to achieve strategic goals.
• Identify and address potential risks to customer satisfaction.
• Report on key customer success metrics.

Skills

Customer relationship management

Strategic planning

Data-driven problem-solving

Communication skills

Digital marketing knowledge

Job description

Dormont Manufacturing Co is looking for a Customer Success Manager to enhance customer relationships and maximize platform adoption. You will serve as a strategic partner for a portfolio of clients, helping them achieve their digital marketing goals through tailored solutions and insights.

Your role includes developing customer success plans, tracking metrics, and collaborating with internal teams to drive customer satisfaction. With at least a year of customer-facing experience, you’ll thrive in a fast-paced environment and leverage your communication skills to build strong relationships.

Benefits include comprehensive health insurance, generous paid time off, and a collaborative office culture.