Plasma Operations & Training Consultant

Fresenius Kabi USA; Oklahoma City (OK); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

401(k) plan with company contributions

Paid vacation and holidays

Health benefits: medical, dental, and视

Employee assistance program

Wellness program

Job summary

Fresenius Kabi USA is seeking a field-based professional to provide technical and operator support for plasma-related products; manage customer accounts in an assigned territory; lead process improvements and train customers in instrument use and maintenance.

The role requires extensive travel (>75%), strong communication skills, and the ability to train others while coordinating with sales and marketing to introduce new products and support national accounts.

Qualifications

• Bachelor’s degree preferred.
• Minimum 3 years’ leadership experience in Biologics or Plasma.
• Strong written and verbal communication skills.
• Proficient with Microsoft Word, Excel, and OneDrive.
• Willingness to travel extensively (75%+).
• Must have a Valid Driver’s License.
• Ability to lift 60 lbs and stand for long periods.
• Ability to troubleshoot electrical instrumentation.
• Ability to educate others.
• Knowledge of Plasma and Blood Bank industries and regulatory environment.

Responsibilities

• Manage customer accounts within an assigned territory.
• Use consulting and DMAIC principles to support operations and efficiencies.
• Provide on-call consulting and troubleshooting on the Plasma Support line.
• Provide product and technical leadership and sales support.
• Train customers in proper use of Fresenius Kabi products.
• Conduct training classes for instrument operators and periodic re-trainings.
• Deliver technical training to self-service customers in classroom settings.
• Collaborate with sales/marketing to launch new products and drive product acceptance.
• Engage with customers to support troubleshooting and mechanical skills.
• Assist Account Management consultants with national accounts responsibilities.
• Provide input to ensure offerings add value for customers.
• Act as a consultant to plasma center managers on best practices.
• Install plasmapheresis devices and support new customers (>20% of role).
• Ensure compliance with Health, Safety, Environment, Energy, and Quality Management Systems.

Skills

Leadership experience

Communication skills

Microsoft Office

Travel readiness

Driver's license

Instrumentation troubleshooting

Training/education

Plasma/Blood Bank knowledge

Education

Bachelor’s degree preferred

Job description

Fresenius Kabi USA is seeking a field-based professional to provide technical and operator support for plasma-related products; manage customer accounts in an assigned territory; lead process improvements and train customers in instrument use and maintenance.

The role requires extensive travel (>75%), strong communication skills, and the ability to train others while coordinating with sales and marketing to introduce new products and support national accounts.