Plano Back-Office Medical Assistant

Rheumatology Alliance LLC; Plano (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Rheumatology Alliance LLC in Plano, TX is seeking a dependable Back-Office Medical Assistant to support providers and deliver exceptional patient care.

You will room patients, collect histories, document data, assist with procedures, and coordinate care, while handling prior authorizations and daily clinic tasks. Travel may be required.

Strong organization, empathy, and clear communication are essential for success in this role.

Qualifications

• Education: High school diploma; Medical Assistant office experience preferred.
• EMR experience required; EHR experience preferred.
• Travel may be required; strong communication with healthcare team and patients.

Responsibilities

• Answering phone calls and voicemails.
• Review medical history and counsel patients regarding their clinical status.
• Triage new complaints to emergent, urgent, or routine appointments.
• Locate laboratory results not yet in the patient’s records; document findings.
• Process prescription refills and explain procedures/treatments.
• Initiate prior authorizations; schedule appointments and urgent visits.
• Document all information into the computer system; maintain confidentiality.

Skills

EMR experience

Communication skills

Organizational skills

Multitasking

Empathy

Teamwork

Education

High school diploma

Certified Medical Assistant (Preferred)

Job description

Description

Position Summary

Rheumatology Associates is seeking a dependable and patient-focused Back-Office Medical Assistant. This position will provide clinical support at our Plano office, working closely with the provider to deliver exceptional patient care.

The Medical Assistant will be responsible for rooming patients, obtaining medical histories, documenting patient information, assisting with clinical procedures, coordinating patient care, handling medication requests, processing prior authorizations, and supporting daily clinic operations.

Schedule & Location

• Plano, Monday thru Friday

Requirements

MINIMUM JOB REQUIREMENTS:

Education and Experience:

- High school Diploma

- Medical Assistant office experience

- EMR experience required.

- E Clinical Works experience preferred

- Travel may be required

Essential Skills and Abilities:

- Ability to keep accurate records.

- Competent organizational skills.

- Ability to handle stressful situations.

- Ability to meet deadlines and multitask.

- Excellent oral/written communication skills.

- Excellent interpersonal skills.

- Dependable and capable of being on time. --this is huge!!

- Empathetic with patient’s needs and concerns.

- Positive and professional attitude.

- Must demonstrate the ability to communicate effectively with all members of the healthcare team, patients, and community representatives.

PRIMARY DUTIES:

- Answering phone calls and voicemails.

- Answering patient clinical questions.

- Review medical history and counsel patients regarding their clinical status and need for further evaluation or treatment.

- Evaluate a new complaint by phone and triage to emergent, urgent, or routine appointment.

- Locate laboratory results not yet in the patient’s medical records.

- Explaining/documenting laboratory results.

- Calling in prescription refills.

- Explaining procedures and treatments.

- Initiating prior authorizations.

- Schedules appointments and urgent visits as appropriate.

- Documenting all information into the computer system.

- Maintaining confidentiality of all patient information.

- Adheres to policies/safety practices.

- Performs other duties as assigned.

Job Type: Full-time

Experience:

Medical Assistant

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Rheumatology

Schedule: Monday to Friday

Education:

High school or equivalent (Required)

Experience:

clinical back office: 1 year (Preferred)

License/Certification:

Certified Medical Assistant (Preferred)

Work Location: In person