Planning & Permit Technician

City of Murphy; Murphy (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive benefits package

TMRS retirement with City match

Paid vacation and sick leave

Paid holidays

Life Insurance

Job summary

The City of Murphy is seeking a Planning & Permit Technician to provide front-line customer service for the Development Services Division. You will handle permitting, planning, zoning questions, and related processes in a fast-paced municipal environment.

Under supervision, you will support daily operations with a focus on accuracy, data entry, and coordinating inspections. A valid Texas driver’s license and ICC certification within a year are required or pursued.

Qualifications

• High School Diploma or GED is required.
• 1 year experience in customer service, administrative support, permitting, planning, building, development services, or related field.
• Valid Texas Class C Driver’s License.
• Ability to obtain ICC Permit Technician Certification within one year of hire.
• Bilingual skills preferred.

Responsibilities

• Serve as frontline representative for Development Services by providing professional customer service to residents, contractors, developers, and the public by phone, email, and in-person contact.
• Provide information and guidance on permit applications, documentation, procedures, inspections, fees, and basic development processes.
• Assist applicants with permit forms, submittal requirements, and general permitting questions.
• Receive and review permit applications and related documents for completeness.
• Enter, update, and maintain permit information in the City’s permitting software system.
• Coordinate inspection requests and maintain records per retention requirements.

Skills

Customer service

Administrative support

Permitting

Planning

Building

Education

High School Diploma or GED

Tools

Permitting software

Job description

The City of Murphy redefines the local government experience for its employees, citizens, and businesses; disrupting the perception of what municipal government is. We do this under the banner of being “One City, One Team” of public servants committed to exceptional service delivery by honoring our core values of being C.O.O.L.

• Respectful – by providing considerate and thoughtful service to a diverse City with the goal of maintaining an inclusive atmosphere that fosters collaboration and innovation.
• Professional – by being knowledgeable, competent, and efficient in service to all with the goal of maintaining high standards of behavior and work ethic while elevating each other as a Murphy team in efforts to deliver high-quality outcomes.
• Trustworthy – by delivering service in an open, honest, and timely manner with the goal of fostering trust in all our relationships by maintaining integrity and high levels of accountability.
• Friendly – by committing to a harmonious, engaging, and positive work environment with the goal of providing exceptional service to our internal and external customers.

Are you a COOL individual looking for a COOL place to work? This might be the place for you and the COOLest job you’ve ever had!

The City of Murphy Development Services Division seeks to add a Planning & Permit Technician to its dynamic team! As our Planning & Permit Technician, under general supervision of the Planning Manager, you will provide front-line customer service and administrative support for the Development Services Division. This position serves as a primary point of contact for residents, contractors, developers, and the public regarding permitting, planning, zoning, inspections, and development-related processes. This position will work alongside a Permit Coordinator and Planning Manager to support daily departmental operations.

Why You’ll Love Working Here

• Competitive medical, dental, and vision benefits package
• Retirement program (TMRS) with 2:1 City match
• 3 weeks of Vacation and Sick leave per year (with additional accruals after 5 years of service).
• 14 paid holidays.
• City-paid Life Insurance at 1x your annual salary up to $100K
• City-paid disability insurance
• $7 Longevity pay
• Education Assistance Program
• Ongoing training and professional growth opportunities
• Employee Assistance Program
• Wellness Program
• Childcare assistance
• A positive and collaborative work environment

The City of Murphy may modify, withdraw, or close any job posting at any time without prior notice. This includes removing a position from consideration once a sufficient number of qualified applicants have been received or if business needs change. We encourage interested candidates to apply as early as possible to ensure consideration.

Schedule Commitment

This is a full-time, non-exempt position that works a standard schedule of Monday-Friday 8:00am-5:00pm.

For application support, or to check the status of your application, contact Human Resources by e‑mailing [e-mail].

Responsibilities

• Serves as a frontline representative for Development Services by providing professional customer service and assistance to residents, contractors, developers, and the general public by telephone, email, and in‑person contact.
• Provides information and guidance regarding permit applications, required documentation, departmental procedures, inspections, fees, and basic development processes.
• Assists applicants with permit forms, submittal requirements, and general permitting questions.
• Receives and reviews permit applications, Certificate of Occupancy applications, and related documents for completeness prior to routing for technical review.
• Reviews submitted documents and supporting materials to ensure required information is provided.
• Accepts and processes routine permits including, but not limited to, residential accessory structures, fences, pools, irrigation systems, signs, and other permits as assigned.
• Routes applications and supporting documents to appropriate staff members for review and approval.
• Provides basic information related to zoning requirements, development standards, and applicable City procedures while referring technical questions to appropriate staff.
• Enters, updates, and maintains permit information in the City’s permitting software system.
• Verifies accuracy of permit data, applicant information, fees, and related documentation.
• Receives and coordinates inspection requests through phone, online systems, and in‑person communication.
• Maintains permit records, files, and departmental documentation in accordance with records retention requirements.
• Scans, uploads, indexes, and organizes electronic and physical documents.
• Processes contractor registrations and maintains contractor licensing records.
• Calculates permit fees, accepts payments, issues receipts, and follows established financial procedures.
• Issues approved permits and related documents as authorized by departmental procedures.
• Assists with addressing records, zoning verification requests, public inquiries, and other departmental records.
• Issues approved permits as directed by supervisors or the Building Official.
• Assists with departmental reports, correspondence, tracking spreadsheets, and special projects.

MINIMUM QUALIFICATIONS

• High School Diploma or General Education Degree (GED).
• One (1) year experience in customer service, administrative support, permitting, planning, building, development services, or a related field.
• Valid Texas Class C Driver’s License.
• Ability to obtain ICC Permit Technician Certification within one (1) year of hire.

PREFERRED QUALIFICATIONS

• One (1) year experience working in a municipal building or planning department.
• Six (6) months of experience in computerized building permit applications processing, or equivalent combination of education and experience.
• Experience interpreting basic zoning regulations, development standards, site plans, plats, or construction documents.
• ICC Permit Technician Certification at time of hire.
• Local government experience.
• Bilingual skills preferred.