Planning Coordinator I - Managed Operations

ArcBest; Fort Smith (AR); On-site; USD 48,000 - 64,000; Full time

Job summary

ArcBest is seeking a Planning Coordinator for Managed Operations in Fort Smith, AR. You will analyze data in our TMS to identify inefficiencies, support dynamic transportation solutions, and coordinate with customers, vendors, and carriers to meet service requirements.

You will collaborate with multiple ArcBest divisions to implement process improvements, maintain documentation, and monitor shipments while ensuring timely invoicing and carrier payments.

Qualifications

• Experience using a Transportation Management System (TMS) to analyze and optimize shipments.
• Strong data analysis skills to identify inefficiencies and cost savings.
• Ability to coordinate across teams and manage vendor relationships.

Responsibilities

• Serve as voice of Managed Operations customer inside ArcBest.
• Execute predefined Managed Transportation solutions using the TMS platform.
• Liaise between customers, providers, and carriers to support logistics needs.
• Collaborate with departments to resolve issues impacting multiple stakeholders.
• Ensure accurate invoicing and timely payments to carriers.

Skills

TMS platform

Data analysis

Logistics coordination

Vendor management

Tools

TMS platform

Job description

Job Description

The Planning Coordinator - Managed Operations executes Managed Operations services/analyses for ArcBest customers and service providers based on agreed upon business rules, through the use of our Transportation Management Software (TMS) platform. This position supports all customer needs for data and shipment management including performing data analyses to determine and pro-actively address inefficiencies, delivering dynamic transportation and logistics solutions that support the needs of the customer focusing heavily on lead times, visibility, transportation costs, and available carrier capacity, and offering special project support in order to continually integrate and update providers and vendors in the TMS. The Planning Coordinator - Managed Operations collaborates with various ArcBest divisions to identify root causes and initiate process improvements as well as executes any and all supply chain needs to support the objectives of the customer and ArcBest.

Responsibilities

• Serve as the voice of the Managed Operations customer inside ArcBest.
• Support and execute pre-defined Managed Transportation solutions using the TMS software platform that helps customers become more efficient.
• Serve as the liaison between the customer and their providers/vendors/carriers to execute and support logistics needs in the TMS.
• Serve as the liaison for Managed Operations while collaborating with departments to resolve difficulties that impact numerous parties.
• Implement problem solving solutions to ensure accurate and timely invoicing to customers and payments to carriers.
• Perform in-depth analyses on financial and operational reporting for Managed Operations.
• Develop a comprehensive understanding of customer's unique needs, aiding in the procurement and onboarding process for new vendors, suppliers, and carriers.
• Maintain documentation of all customer TMS processes and business rules to ensure continuity.
• Monitor (track and trace) customers' shipments/loads while also effectively managing carrier relationships.
• Provide internal communications related to key performance metrics, program updates, TMS implementation needs, vendor integration, and on-going technical solution information.
• Create innovative ways to execute supply chain objectives more efficiently through the TMS platform.
• Manage daily activities for numerous accounts and requests from internal and external customers to ensure all special requirements are met.
• Grow profitable revenue for ArcBest through our different service offerings.
• Build, develop, and grow all internal business relationships vital to the success of revenue growth and customer experience.
• Display a sense of urgency, ability to work under pressure, with attention to detail.
• React effectively to customer and carrier demands and deadlines.
• Improve quality, productivity, and effectiveness through the quality process.
• Other duties and projects, as assigned.

About Us

ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.