Sales Coordinator I - Intermodal

ArcBest; Fort Smith (AR); On-site; USD 28,000 - 39,000; Full time

Job summary

ArcBest in Fort Smith, AR is seeking a Sales Coordinator - Intermodal to execute, track, and create solutions for intermodal shipments. You will work with drivers, rail carriers, and customers to ensure on-time service and accurate billing.

Ideal candidates have a Bachelor's degree (or relevant experience) and prefer intermodal operations experience; proficiency with Microsoft Office is a plus. This is an hourly, full-time role with regular business hours and occasional on-call coverage.

Qualifications

• Bachelor's Degree, preferred.
• Experience in intermodal operations preferred.
• Proficient with Microsoft Office Suite.

Responsibilities

• Coordinate with drivers, rail carriers, and vendors to ensure service.
• Develop strong relationships with customers and vendors.
• Ensure shipments are correctly rated and payables posted.
• Maintain rail schedules, railroad and dray company cost, and accessorials.
• Manage customer trailer pools and movement of equipment.
• Monitor freight activity and resolve issues to ensure on-time service.
• Provide customer service including reporting or customer website compliance.
• Secure and execute dray capacity for unplanned/planed dray moves.
• Work with ArcBest Sales and Intermodal Carrier Sales Representatives to secure shipments.
• Other duties and projects, as assigned.

Skills

Data Gathering & Reporting

Decision Making

Developing Others

Negotiating

Operational Functions

Performance Management

Relationship Management

Resource Management

Education

Bachelor's Degree, preferred

Tools

Microsoft Office Suite

Job description

Job Description

The Sales Coordinator - Intermodal executes, tracks, and creates solutions for intermodal shipments secured by ArcBest. This position is fast paced, demanding, and requires time management skills and concentration. The Sales Coordinator - Intermodal has a vast array of responsibilities and is exposed to all aspects of transportation, intermodal, and brokerage operations.

Responsibilities

• Coordinate with other employees, drivers, rail carriers and outside vendors to prevent potential problems and provide service to our customers.

• Develop strong working relationships with customers and vendors.

• Ensure that shipments are correctly rated and that all payables are posted.

• Help maintain rail schedules, railroad and dray company cost, and accessorials.

• Help maintain vendor profile information.

• Manage customer trailer pools and movement of equipment to avoid storage or detention costs and assist in the general accountability of equipment.

• Monitor freight activity and take appropriate action to resolve problems in order to ensure a high level of error free and on-time service.

• Provide customer service including any special reporting or customer website compliance.

• Secure and execution of dray capacity for unplanned/planed dray moves.

• Work directly with ArcBest Sales and Intermodal Carrier Sales Representatives to secure shipments.

• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree, preferred

• Experience will be considered in lieu of formal education.

Experience:

• Prior intermodal operations experience, preferred

Computer Skills:

• Proficient with Microsoft Office Suite, preferred

Competencies:

• Data Gathering and Reporting

• Decision Making and Critical Thinking

• Developing Others

• Negotiating

• Operational Functions

• Performance Management

• Relationship Management

• Resource Management

Other Details

Work Hours:

• Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload. Work hours vary based on scheduling to provide market coverage during normal business hours with irregular and on call hours.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.

About Us

ArcBest® (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise and scale to connect shippers with the solutions they need — from ground, air and ocean transportation to fully managed supply chains. ArcBest has a long history of innovation that is enriched by deep customer relationships. With a commitment to helping customers navigate supply chain challenges now and in the future, the company continues to invest in purpose-built technology such as [1] ArcBest View™, its digital logistics platform that brings quoting, booking, shipment visibility and reporting into one connected experience.

References

Visible links

1. https://cts.businesswire.com/ct/CT?id=smartlink&url=https%3A%2F%2Fview.arcb.com%2F&esheet=54578903&newsitemid=20260729395934&lan=en-US&anchor=ArcBest+View&index=2&md5=78e853af0b5e42d06407b3e790fc6533

An Equal Opportunity Employer M/F/Vet/Disability