Planning Coordinator

supply-chain; Green Bay (WI); On-site; USD 26,424 - 37,634; Full time

Benefits offered by this job

Affordable medical, dental, and vision coverage

Generous PTO program

Flexible Attendance program

401(k) with generous company match

Tuition reimbursement program

Employee Discount programs

Excellent training and career advancement opportunities

Job summary

supply-chain is looking for a Planning Coordinator in Green Bay, Wisconsin. The role involves providing service and transit information to customers, while also addressing issues related to product and service delivery.

Candidates should possess strong communication skills, experience in dispatch or transportation management, and a high school diploma. We offer competitive pay of $23.25 per hour and a range of benefits including medical coverage, generous PTO, and a 401(k) plan.

Qualifications

• Six months to one year customer service experience preferred.
• Six months to one year data entry experience preferred.
• Six months to one year experience generating reports preferred.

Responsibilities

• Maintain high levels of customer service and communication.
• Resolve product or service problems efficiently.
• Collect and analyze customer information for reports.

Skills

Experience in Dispatch/TMS

Effective verbal and written communication

Ability to work in a fast-paced environment

Education

High School Diploma or Equivalent

Job description

Position

Planning Coordinator

Shift

WHS 6:30am–2:30m, Monday-Friday

Pay

Starting Pay: $23.25 per hour.

AM Shift Weekend differential of $1.00/HR for Saturday and Sunday shifts worked.

Core Responsibilities

The core responsibilities of this role include maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels.

Key Accountabilities

• Records and maintains account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

Skills and Experience

• Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS.
• Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur.
• Ability to work in a fast-paced, customer-centric team environment.

Required Education and Experience

• High School Diploma or Equivalent
• Six months to one year customer service experience, preferred
• Six months to one year data entry experience, preferred
• Six months to one year experience generating reports, preferred
• Six months to one year database experie

Benefits

• Affordable medical, dental, and vision coverage available beginning on day one for transitioning team members. Newly hired associates are eligible for benefits after 30 days.
• Generous PTO program for all associates
• Flexible Attendance program with opportunity to earn additional monthly $$ for good attendance
• 401(k) with generous company match
• Tuition reimbursement program
• Employee Discount programs
• Excellent training and career advancement opportunities

Role Purpose

Provides to the customer product, service and transit information while processing orders and resolving any product and service issues. Acts as a liaison to facilitate issue resolution; under close supervision, may tender to carriers as part of resolution process.

EEO Statement

Our Organization is an equal opportunity employer.