PLANNER, SENIOR

City of Santa Fe Springs; Newport News (VA); On-site; USD 48,000 - 74,000; Full time

Benefits offered by this job

Defined benefit pension plan

Vision care

Choice of health plans

Dental coverage

Employee assistance program

Life insurance

Transit passes

Holiday, vacation, and sick leave

Credit union

Deferred compensation plan

Job summary

Santa Clara Valley Transportation Authority (VTA) is seeking a Fare Inspector to enforce fare compliance on its transit system. The role involves inspecting proof of payment, addressing non-compliance, and providing assistance to passengers while maintaining safety and reporting incidents.

Preferred candidates will have strong public-contact experience, excellent communication, and the ability to operate radio and ticketing equipment.

Qualifications

• Twelfth grade completion and some full-time work with extensive public contact.
• Two years of employment with VTA is highly desirable.
• Preference given to applicants who completed VTA Light Rail Operator training.

Responsibilities

• Inspect passengers' proof of payment and identify altered fare media.
• Determine responses for passengers without proof of payment on board.
• Issue warnings and citations as authorized.
• Assist and inform the public; report incidents using radio/electronic gear.
• Maintain records of activities and incidents; testify in court when needed.
• Encourage fare compliance through visible presence and safety focus.

Skills

Public interaction

Emergency judgment

Communication skills

Safety awareness

Education

High school diploma or equivalent

Tools

Radio/electronic equipment

Driver’s license

Job description

Job Description

This position is only open to VTA employees who are represented by the local Amalgamated Transit Union, 265

About Fare Enforcement

The System Safety & Security division oversees VTA's safety and transit system security and law enforcement functions.

Essential Job Functions

Job Responsibilities:

• Inspects passengers' proof of payment for validity and identifies altered fare media;
• Determines appropriate response to passengers on board VTA Light Rail without proof of payment;
• Issues written warnings and citations as authorized;
• Provides assistance and information to the public;
• Reports observations of unusual occurrences, and safety and security incidents, effectively and efficiently using radio communication and/or electronic equipment;
• Performs passenger counts and records passenger data as required;
• Assures the safety of passengers and, in event of an emergency, provides assistance to passengers, members of the public, and VTA employees;
• Educates passengers about VTA fare media and assists passengers with ticket vending machines when needed;
• Maintains and submits records and reports of activities, observations of unusual occurrences, and safety and security incidents as required;
• Testifies in court as necessary;
• Encourages fare compliance by providing a highly visible presence;
• May provide emergency assistance to Light Rail Operators and OCC upon request;
• Identifies and reports safety hazards;
• Performs related work as required.

Minimum Qualifications

Sufficient training, education, and experience to demonstrate possession of the required knowledge, skills, and abilities.

Development of the required knowledge, skills, and abilities is typically obtained through a combination of training and experience equivalent to completion of the twelfth grade, and some full-time work experience involving extensive public contact. A minimum of two years of employment with VTA is highly desirable.

Applicants who have successfully completed VTA's Light Rail Operator training will be given preference for Fare Inspector positions.

Special Requirements

• Possession of a valid California Driver's license;
• Ability to obtain an adult First Aid and CPR certificate;
• Willingness to work weekends, holidays, and odd and unusual hours;
• Ability to take and pass a background evaluation;
• Ability to take and pass a medical examination, including drug and alcohol screening and testing.

Knowledge Of

• VTA bus and light rail system;
• Principles and practices of public relations and customer service;
• Light Rail vehicle safety and right-of-way safety practices.

Ability To

• Learn and apply VTA policies, rules, and procedures;
• Work diplomatically with the public and exercise judgment in emergency or confrontational situations;
• Represent VTA in a professional and ethical manner;
• Communicate effectively, both orally and in writing; Complete records and reports accurately and with appropriate attention to detail;
• Use communications equipment effectively and efficiently;
• Learn and apply relevant sections of the California Penal Code;
• Learn and demonstrate proper court testimony presentation;
• Interact effectively with law enforcement personnel;
• Recognize light rail vehicle safety hazards and right-of-way safety hazards;
• Learn First Aid and CPR;
• Develop and maintain effective relations with those encountered in the course of work.

Benefits

• A defined benefit pension plan
• vision care
• a choice of health plans
• dental coverage
• an employee assistance program
• life insurance
• transit passes
• liberal holiday, vacation, and sick leave
• a credit union
• deferred compensation plan

Detailed information on VTA's benefits may be found here: https://www.vta.org/about/careers/benefits

ATU employees hired on or after January 1, 2016 contribute one-half of the "normal cost" toward the required employee contribution to the Santa Clara Valley Transportation Authority-Amalgamated Transit Union (SCVTA-ATU), Local 265 Pension Plan effective 01/01/16 (1/8/16 pay date).

Social Security taxes will be deducted from each employee's bi-weekly salary.

As a condition of employment, each employee in this class must sign a payroll deduction authorization form providing for deduction of ATU union membership dues.