Planner / Scheduler

UG2 LLC; Seattle (WA); On-site; USD 83,000 - 94,000; Full time

Job summary

UG2 LLC is seeking a Planner/Scheduler in Seattle, WA to organize and direct day-to-day preventative and response maintenance operations. The role provides admin support to the site and program leadership, with responsibilities spanning work planning, escalation, and reporting to senior management.

Key tasks include managing work orders, coordinating with vendors, tracking SLAs, and generating weekly performance reports.

Qualifications

• Associates degree, high school diploma or GED required.
• Minimum of two years related experience in facilities operation and maintenance.

Responsibilities

• Serves as the initial point of contact for customers and tenants as it relates to facilities requests.
• Develops daily dispatch and efficient work planning tools for the facilities services team.
• Prioritizes work orders to be performed in a timely manner for multiple maintenance groups based on SLAs and PM schedules.
• Contacts vendors and schedules subcontractor support of work as needed.
• Monitors escalations and repeat service calls and alerts management to patterns of work.
• Generates corrective and preventative work requests in the CMMS.
• Takes tenant calls and processes work requests to facilities technicians including workflow and escalation management.
• Generates weekly reports on open/closed work orders and productivity.
• Maintains files, specs, and regulatory documents.

Skills

Excel proficiency

MS Office

Report writing

Communication

Presentation skills

Education

Associates degree or GED

Tools

CMMS

Job description

The Planner/Scheduler organizes and directs the day-to-day preventative and response maintenance operations and provides regular escalation and reporting to senior leadership. This position also provides administrative support to the site. The Planner/Scheduler is responsible for daily facilities services work management and administrative functions.

Job Responsibilities:

• Serves as the initial point of contact for customers and tenants as it relates to facilities requests.
• Develops daily dispatch and efficient work planning tools for the facilities services team.
• Prioritizes work orders to be performed in a timely manner for multiple maintenance groups based on service level agreements (SLAs) and preventative maintenance schedules.
• Contacts vendors and schedules subcontractor support of work as needed.
• Monitors escalations and repeat service calls and alerts management to various patterns of work.
• Generates corrective and preventative work requests in the computerized maintenance management system.
• Takes tenant calls and processes work request to facilities technicians including:
  • Manage workflow and escalation process to ensure service level agreements (SLA) are met
  • Report periodically on work order volumes, turn-around times, and measure productivity of workforce.
  • Code and process facilities department invoices.
  • Communicate work orders to technicians and resolve scheduling issues.
  • Follows-up with requestors about work request status, expected completion and any delays.
  • Surveys customers for satisfaction and quality auditing.
• Generate various standardized weekly reporting such as open and closed work order status and completion reporting.
  • Maintain operational files, original equipment manufacturer specs, project close-out documents, regulatory files and other files as required by the site.
  • Assist with quality inspections and occasional work order follow-up.
• Support work management training and continuous improvement.
• Provides administrative support to Program Director.
• Other duties as assigned.

Requirements (Knowledge, Abilities, Skills, and Education and/or Experience):

• Associates degree, high school diploma or general education degree (GED) required.
• Minimum of two years related experience in facilities operation and maintenance.

Preferred Qualifications:

• Computer skills including Microsoft Office Suite with high proficiency of Excel skills - Experience in formatting and manipulating templates and formulas
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or issues from clients, co-workers, and/or supervisor.
• Ability to effectively present information to internal departments.

Working Conditions and/or Physical Requirements

• The noise level in the work environment is usually moderate.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Shift

1st

Monday - Friday

FT/PT

Full-time

Compensation

$40.00 - $45.00

About Us

Employer Privacy Policy

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service