Planner/Customer Service Representative

Swift Transportation; Tolleson (AZ); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

401k plan

Medical and dental insurance

Vision insurance

Disability and life insurance

Employee stock purchase plan

Paid training

Wellness programs

Flexible Spending Account

Tuition assistance

Job summary

Swift Transportation in Tolleson, AZ is seeking a Customer Service professional to manage assigned accounts, support Sales, monitor loads, and coordinate with internal teams to ensure on-time deliveries and accurate billing.

The role requires 2 years in Operations or Customer Service and an Associate degree or equivalent; proficiency with AS400, Excel, and strong communication is valued. The pay range is $21.32 to $30.69 per hour, and a comprehensive benefits package is offered.

Qualifications

• Two years of Operations or Customer service experience required.
• Associates degree or equivalent combination of education and/or experience required.
• Proficient communication, organization, and problem-solving skills; able to work in a fast-paced team.

Responsibilities

• Manage and perform Customer Service functions for assigned customers or accounts.
• Coordinate with Sales and internal departments to maintain capacity and service levels.
• Monitor loads, communicate service issues, and ensure on-time deliveries and accurate billing.

Skills

Customer service

Operations

Communication

Time management

Education

Associates degree

Tools

AS400

Excel

Word

Job description

Who We Are

Swift Transportation has been an industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.

Job Responsibilities: What you will do

Manage and perform Customer Service functions regarding a specific or assigned number or assigned customers which could include regional, dedicated or National Accounts. Collaborate with other internal departments to achieve territorial balance of capacity and freight while achieving high service levels. Provide direction regarding customer needs and requirements and capacity.

• Manage and solicit business from a specific or assigned number of customers by using daily available capacity.
• Serve as an extension of Sales to expand business revenue by exploring all dedicated, rail and logistics opportunities with Customers.
• Ability to set priorities and to communicate to areas involving changes that could affect daily operations.
• Serve as Customer's first line of communication and refer Customer to the proper departments if/when necessary (i.e. Pricing, claims, etc.).
• Maintains knowledge of customer contractual requirements relative to trailer pools in order to keep turns at the level set to gain optimum utilization of company equipment.
• Responsible for monitoring and tracing loads so that follow up can be made to Customers regarding late pickups and or deliveries; as well as any other changes that may occur. Resolve load target and ensure on time delivery.
• Responsible for managing and clearing assigned user discrepancy queue to expedite the billing process.
• Responsible for managing service issues by researching and coding all applicable service failures in the system to support accurate service reporting.
• Responsible for managing EDI related requirements regarding 214 Status releasing or other similar electronic transmissions as required by Customer.
• Assist in collecting and maintaining current Customer information in the system.
• Communicate service problems, turned down freight, and new business opportunities to Sales.
• Determine balance, capacity, and demand of loads and trucks.
• Communicate with Terminal and Driver managers regarding Driver needs. Work with Planning Directors, if applicable, on customer trailer issues, including detention monitoring.
• Work directly with Sales Managers on customer needs and requirements.
• Monitor service failures with the CSR group.

Qualifications: What you need to bring

• Two years of Operations or Customer service experience required. Experience may vary to require Flatbed, Container, Dedicated Operational or Intermodal experience based on the customer accounts.
• Ability to manage others, knowledge of the transportation industry preferred, ability to communicate well with others, ability to transfer knowledge, above average writing skills and organizational skills, professional appearance, ability to take direction from managers and detail oriented, ability to solve problems and work in high pressure situations, and computer based keyboard skills. working knowledge of PC and AS400, Excel, Word, ability to work in a fast-paced team environment, excellent time management skills. Ability to manage various large accounts and activities, and self motivated.
• Associates degree or equivalent combination of education and/or experience required.

Pay Range

$21.32 - $30.69 Hourly

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What we offer

• Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance.
• We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.

Volunteer opportunities to support our local communities

We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.

Training, Development & Growth Opportunities

Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.

Diversity, Equity and Inclusion

A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.