Plan Manager

Voya Financial, Inc.; Springfield (MA); In loco; USD 56.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Descrizione del lavoro

Voya Financial, Inc. is seeking a detail-oriented professional to manage key aspects of assigned sponsored plans and maintain strong relationships with existing clients. You will navigate service needs, collaborate with internal teams, and support plan administration to drive client retention and profitability.

The role emphasizes building trust with plan sponsors and customers while contributing to process improvements and product development within a collaborative team.

Competenze

• Customer service experience and skills.
• Omni channel experience.

Mansioni

• Serve as the primary customer contact for assigned sponsored plans.
• Resolve service and communication issues with plan sponsors, customers, and internal teams.
• Participate in relationship management with plan sponsors and customers.
• Collaborate with sales, recordkeeping, and operations to ensure plan alignment.
• Contribute to product development and process improvement.
• Resolve complex customer service and communication issues.
• Identify and support plan retention opportunities with sponsors and partners.
• Support plan management 800-number calls as assigned.
• Perform other duties as assigned.

Conoscenze

Customer service

Omni experience

Formazione

High School Diploma or GED

Descrizione del lavoro

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture?

Get To Know The Opportunity

In this role, you will manage key aspects of assigned sponsored plans while building and maintaining strong relationships with existing clients. You will serve as a primary point of contact, helping clients navigate service and communication needs while partnering with internal teams to support successful plan administration. You will also contribute to client retention, process improvements, and efforts that support the overall profitability of the business.

The Contributions You’ll Make

• Serve as the primary customer contact for assigned sponsored plans.
• Resolve service and communication issues through direct contact with plan sponsors, other customers, and internal functional teams, including money in, money out, and technical services.
• Participate in relationship management efforts with plan sponsors and customers.
• Collaborate with sales, recordkeeping, and operations teams to help ensure plan alignment.
• Contribute to product development and process improvement efforts.
• Resolve complex customer service and communication issues.
• Identify and support plan retention opportunities involving sponsors, distribution partners, and TPAs.
• Support plan management 800-number calls as assigned.
• Perform other duties as assigned.

Minimum Knowledge & Experience

• High School Diploma or GED
• 3+ years of financial services industry experience.
• Customer service experience and skills.
• Omni experience

Preferred Knowledge & Experience

• Bachelor’s degree in Business Administration or equivalent.

Compensation Pay Disclosure

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$56,000 - $70,000 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn More About Voya Benefits (download PDF)

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn More About Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes