Client Relationship Manager

Voya Financial, Inc.; Hartford (CT); On-site; USD 89,000 - 118,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial, Inc. is seeking a skilled professional to manage all aspects of sponsored plans and build strong client relationships, supporting profitability. The role involves high engagement with complex plans, coordination with cross-functional teams, and active participation in sponsor calls.

Candidate should have 5+ years in financial services, strong customer service, and the ability to manage sensitive client relationships. Travel to client meetings may be required.

Qualifications

• High School Diploma or GED required.
• 5+ years of experience in the financial services industry.
• Strong customer service experience and skills.
• Experience managing highly sensitive and at-risk client relationships.
• Bachelor’s degree in Business Administration or equivalent (preferred).

Responsibilities

• Ensure seamless day-to-day operations and timely delivery of periodic processing events.
• Apply operational best practices to ensure plans run efficiently and meet specific client needs.
• Enhance service delivery by managing risk and improving efficiency and quality.
• Serve as a liaison between internal and external partners supporting plan operations, including Central Services, Customer Contact Center, Compliance, Financial Control, Pricing & Trading, and Trust.
• Actively participate in sponsor calls and meetings.
• Support sales opportunities, including participation in onsite presentations.
• Travel as needed to attend client meetings.

Skills

Customer service

Relationship management

Communication

Problem solving

Education

High School Diploma or GED

Bachelor’s degree in Business Administration or equivalent

Job description

Together we fight for everyone’s opportunity for a better financial future.We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.Are you ready to join a company with a strong purpose and a winning culture?

Job DescriptionGet to Know the Opportunity

Manages all aspects of specific sponsored plans while building and maintaining strong client relationships and supporting overall profitability. This role typically supports larger and/or more complex plans and customers, requiring a high level of client engagement and operational expertise.

The Contributions You’ll Make

• Ensure seamless day-to-day operations and timely delivery of periodic processing events
• Apply operational best practices to ensure plans run efficiently and meet specific client needs
• Enhance service delivery by managing risk and improving efficiency and quality
• Serve as a liaison between internal and external partners supporting plan operations, including Central Services, Customer Contact Center, Compliance, Financial Control, Pricing & Trading, and Trust
• Actively participate in sponsor calls and meetings
• Support sales opportunities, including participation in onsite presentations
• Travel as needed to attend client meetings

Minimum Knowledge & Experience

• High School Diploma or GED required
• 5+ years of experience in the financial services industry
• Strong customer service experience and skills
• Experience managing highly sensitive and at-risk client relationships

Preferred Knowledge & Experience

• Bachelor’s degree in Business Administration or equivalent

Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$89,000 - $118,000 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused : Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking : Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality : Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen : Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility : Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference

resources for applicants with disabilities.

Misuse of Voya's name in fraud schemes