PL Account Manager

Iron Insurance Partners LLC; Scott City (KS); On-site; USD 42,000 - 64,000; Full time

Job summary

Iron Insurance Partners LLC is seeking a PL Account Manager to support the Personal Lines Production Team. You will provide professional service to clients via email, phone, and in person, helping grow our agency through quality interactions.

The role involves processing payments, endorsements, and client changes in AMS360 and carrier systems, logging communications, and coordinating with Account Executives to meet service goals daily.

Qualifications

• Provide professional client service via email, phone, and in person.
• Direct client requests and service needs to appropriate channels.
• Log all client communications and set follow-ups.
• Assist in processing endorsements and changes with carriers.

Responsibilities

• Post payments from clients in AMS360 and carrier systems.
• Communicate with clients via phone, email, in person, or virtually.
• Direct clients to Service Centers when appropriate (e.g., Nationwide, Safeco, other carriers).
• Log activities for client and carrier communications and set suspense for follow-ups.
• Receive change requests from clients and submit to carriers, confirming in writing.
• Report significant activity to Account Executive and PL Service Manager.
• Provide reception services to visitors and greet clients.

Skills

Customer service

Communication skills

Office reception

Cross-selling

Time management

Team collaboration

Education

High School Diploma or equivalent

Tools

AMS360

Carrier systems

Job description

A PL Account Manager is part of our Personal Lines Production Team. They perform a wide range of duties to support the team and to contribute to the growth of our agency by providing professional service for our clients. The ideal Customer Service Agent will enjoy interacting with our clients through email, phone conversations and welcoming customers in our office.

Duties/Responsibilities

• Posting of payments received from clients in AMS360 and the insurance carrier system
• Communicating and providing service to our clients via phone, email, in person, or virtually
• Direct clients to Service Centers when appropriate. i.e. Nationwide, Safeco, other carriers.
• Log activities for all client & carrier communications and set suspense for any item that requires follow up
• Receive changes requests from client and submit those requests to appropriate insurance carrier and confirm in writing to the client
• Report to the company all new claims as indicated in claim handling procedures the same day that we are notified of the claim.
• Review suspense items on a daily basis and address all outstanding items.
• Process endorsements according to procedures
• Respond to correspondence received by underwriters
• Complete stewardships with clients each week.
• Report significant (Cancellations, Non-renewals, Underwriting information) activity on an account to the Account Executive and/or PL Service Manager
• Provide reception services to visitors of our agency by warmly greeting our customers
• Assist in any projects, tasks or transfer of business that assists the PL Department in achieving their objectives.
• Ability to cross-sell additional coverage or set appointment for Account Executive(s).
• Other duties as assigned.