Pixel Product Support Manager – NA | Equity & Bonus

Google Inc.; Atlanta, Boulder (GA, CO); On-site; USD 140,000 - 204,000; Full time

Job summary

Google Inc. in Atlanta/NA region seeks a Product Support Manager to lead the end-to-end support strategy for Google’s Pixel ecosystem. You will act as regional SME, coordinating with engineering, product, and support to ensure outstanding experiences for users.

You will drive data-led improvements, manage escalations, and partner across functions to ensure launch readiness and policy adherence. Equity and benefits are part of the compensation package.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a technical project management or a customer-facing role.

Responsibilities

• Serve as regional SME and primary contact for end-to-end support journey.
• Analyze customer journey metrics and user feedback to identify improvements.
• Lead process changes and drive data-driven initiatives across teams.
• Collaborate with engineering, product, legal, PR, and support to deliver excellence.

Skills

Technical project management

Customer-facing experience

Communication skills

Problem solving

Cross-functional collaboration

Education

Bachelor’s degree or equivalent practical experience

Job description

Google Inc. in Atlanta/NA region seeks a Product Support Manager to lead the end-to-end support strategy for Google’s Pixel ecosystem. You will act as regional SME, coordinating with engineering, product, and support to ensure outstanding experiences for users.

You will drive data-led improvements, manage escalations, and partner across functions to ensure launch readiness and policy adherence. Equity and benefits are part of the compensation package.