Regional Product Support Manager, Pixel NA

Google; Atlanta (GA); Hybrid; USD 140,000 - 204,000; Full time

Job summary

Google’s Pixel Support Experience team in gTech seeks a Product Support Manager for North America to lead the end-to-end support strategy for the Pixel ecosystem. You will shape and deliver experiences, driving improvements and aligning regional operations with global best practices.

Collaborate with engineering, product, legal, and support delivery to advocate for users, manage escalations, and deliver exceptional customer outcomes across a growing user base.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a technical project management or a customer-facing role.
• MBA or advanced degree in a Management, Business, a related field or equivalent practical experience.
• Experience in product support management, launch program management, or technical account management within the consumer electronics industry.
• Experienced in customer support, support operations and delivering excellent experiences for end consumers.
• Proven track record of leading change programs across policies, processes and tooling in consumer businesses.
• Strong problem-solving skills turning data into actionable insights for leadership.
• Excellent communication to influence cross-functional stakeholders.

Responsibilities

• Learn more about benefits at Google .

Skills

Leadership

Data-driven

Cross-functional

Communication

Education

Bachelor's degree

MBA or advanced degree

Job description

Google’s Pixel Support Experience team in gTech seeks a Product Support Manager for North America to lead the end-to-end support strategy for the Pixel ecosystem. You will shape and deliver experiences, driving improvements and aligning regional operations with global best practices.

Collaborate with engineering, product, legal, and support delivery to advocate for users, manage escalations, and deliver exceptional customer outcomes across a growing user base.