Pit Manager: Table Games & Guest Experience Lead

Hard Rock Hotel & Casino Bristol; Bristol (VA); On-site; USD 64,000 - 83,000; Full time

Job summary

Hard Rock Casino Bristol is seeking a Pit Manager to oversee table games operations on a shift. Under the Shift Manager, you will manage staffing, game spread, and ensure compliance with Virginia Lottery rules, while delivering high-level guest service.

You will mentor staff, optimize revenue from table games, maintain security, and uphold the property’s standards for responsible gaming and ethics.

Qualifications

• High school diploma or equivalent required.
• Minimum two years as a Floor Supervisor in a casino.

Responsibilities

• Create an atmosphere that induces guests to choose Hard Rock Casino Bristol for gaming entertainment.
• Promote guest service and retain guest relations, acting as a mentor to team members.
• Staff and schedule the Table Games department efficiently with events and conditions.
• Ensure compliance with Virginia Lottery rules and maintain game integrity.
• Develop staff knowledge through coaching and corrective counseling.

Skills

Guest relations

Team leadership

Compliance awareness

Education

High school diploma or equivalent

Tools

Player Tracking/Accounting system

Job description

Hard Rock Casino Bristol is seeking a Pit Manager to oversee table games operations on a shift. Under the Shift Manager, you will manage staffing, game spread, and ensure compliance with Virginia Lottery rules, while delivering high-level guest service.

You will mentor staff, optimize revenue from table games, maintain security, and uphold the property’s standards for responsible gaming and ethics.