Pit Manager

Hard Rock Hotel & Casino Ottawa; Badger Township (ND); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Pit Manager to oversee casino table games on a shift-by-shift basis. You will manage game spread, staffing, and compliance with Gaming Regulations, while maintaining surveillance and supporting a safe, engaging guest experience.

Lead a team to deliver excellent service, optimize product mix and pricing, and mentor staff through coaching. This role emphasizes confidentiality, adaptability, and collaboration within a dynamic casino environment.

Qualifications

• High school diploma or equivalent.
• Minimum of two years as a Floor Supervisor in a casino.

Responsibilities

• Oversee multiple casino table games on a given shift as Pit Manager.
• Review game spread, staffing levels and propose policy changes per gaming regulations.
• Monitor internal security of table games operations and maintain surveillance as needed.
• Provide top-level customer service to maximize guest satisfaction and return play.
• Staff and schedule the Table Games department efficiently around events and conditions.
• Ensure safe, professional, and productive work environment aligned with Hard Rock culture.
• Develop team members’ knowledge through training and coaching.
• Uphold responsible gaming and responsible alcohol service policies.

Skills

Leadership

Interpersonal skills

Communication

Confidentiality

Computer literacy

Flexible shifts

Team player

Multitasking

Analytical thinking

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description:

Responsibilities

Under the direction of the Shift Manager, the incumbent performsfunctionsof a Pit Manager on an assigned shift. Responsible for overall management ofa multipleamount of casinotable games for a particular shift. Reviews game spread & staffing levels and recommends policy changesin accordance withGaming Compliance and Regulations. Reviews the internal security of all tablegamesoperations andmaintainssurveillance of all activities that could affect the efficiency & effectiveness,as well as,integrity of the casino operation.

PRIMARY RESPONSIBILITIES

• Offer the highest possible level of customer service resulting in a maximum level of guest enjoyment withanticipatedreturn play.
• Promote positive public relations andcreatesan enjoyable atmosphere for all customers.
• Amicably resolve customer related issuesin a timely manner.
• Ensure the protection ofcustomer’srewards and credit lines.
• Create and ensure a fun-filled, entertaining, and exciting environment.
• Attain maximum gaming product revenueby means ofidentifyingproper product mixture, positioning & pricing levels, and further, by the evaluation and trial of new gaming product.
• Properly staff and schedule the Table Games department efficiently keeping in mindspecial events, weather, and business conditions.
• Maintain a work environment that is safe, professional, friendly, and conducive toa high levelofproductivity,and engagement.
• Work diligently to support the Hard Rock culture and team philosophy throughout the department and property.
• Act as a role model to all employees, always present oneself as a credit to Hard Rock and encourage other team members to do the same.
• Develop team members’ knowledge and skills through education, training, coaching, and corrective counseling.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
• Comply withall departmental and companypoliciesincluding Hard Rock’s business ethics guidelines.
• Comply withall regulatory requirements.
• Maintain confidentiality of all Hard Rock trade secrets and proprietary information including business processes, customer lists, marketingplansand any other confidential information.
• Ensure prompt and discreet notification toappropriate managementand/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Insure adherence to all IGC gaming regulations and statues.

Qualifications

QUALIFICATIONS

High school diploma or equivalent. Minimum of two years as a Floor Supervisor in a casino.

Additional Details

SKILLS

• Strong leadership and interpersonal skills
• Excellent interpersonal,oraland written communication skills.
• Meticulous,organizedandaccurate
• Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about howpossible solutionsimpact onthe entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• Ability to lift 30 to 40 lbs.
• While performing the duties of this job, the employee isfrequentlyrequired to stand; walk; use hands to finger, handle, or feel; reach with hands and arms,talkor hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depthperceptionand ability to adjust focus.
• The Casino environment is hectic, fast-pacedand often crowded and noisy. May be exposed to casino related environmental factorsincluding, butnot limited to excessive noise and constant exposure togeneralpublic.