Pit Manager

Four Winds Casino and Resort; South Bend (IN); On-site; USD 52,000 - 76,000; Full time

Job summary

Four Winds Casino and Resort in South Bend, IN, seeks a Table Games Supervisor to oversee casino table games operations and staff performance on assigned shifts. The role ensures compliance with gaming regulations and company objectives, while maintaining guest service and game integrity.

Responsibilities include supervising dealers, assisting with hiring and training, monitoring game pace and limits, and reporting notable activity to management.

Qualifications

• Education: High school diploma or GED required.
• Experience: 4+ years in table games; 2–5 years casino ops preferred.

Responsibilities

• Supervise operation of table games (Blackjack, Roulette, Craps, etc.).
• Assist in selection, training and evaluation of staff.
• Ensure games move at proper pace; manage staffing and limits.
• Communicate noteworthy activity to Shift Manager; enforce policies.

Skills

Leadership

Guest service

Communication

Organization

Education

High school diploma or GED

Job description

• On-site


• Table Games


• Full-Time


• Requisition #: PITMA004758

Description

SUMMARY:

Responsible for implementing, supervising, and ensuring all operations of table games and employee performances are in compliance with our mission and objectives and gaming regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following:

• Supervises the operation of specified amount of table games, Blackjack, Roulette, Craps, Mini Baccarat, Big Six, on assigned shift.


• Assists in the selection, training and evaluation of subordinate employees. Maintains the highest quality standards in all areas of guest service and hospitality and developing players.


• Ensures that all games move at an appropriate pace. Maintains appropriate game spread, limits and staffing.


• Makes recommendation and suggestions to Assistant Shift Manager to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all table games employees on assigned shift in a fair and equitable manner.


• Informs casino Shift Managers of all noteworthy, suspicious, or unusual activity. Facilitates the flow of information throughout the casino.


• Coaches employees in his/her span of control to maintain and improve on expected levels of performance, promotion and productivity by using positive motivation.


• Understands pit accounting procedures and administrative tasks i.e., fills, credits, marker transactions and responsibilities and monitors the same for floor people.


• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as internal controls, policies and procedures.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.


• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.


• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.


• Retains employees through involvement in training and development.


• Explains why we do things, in advance of doing them.

SUPERVISORY RESPONSIBILITIES:

Directly supervises all floor people; indirectly supervises all dealers.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or General Education Degree (G.E.D.) preferred with two to five years experience in casino operations required. Minimum of four years in table games preferred.

SPECIAL QUALIFICATIONS:

Strong organizational and interpersonal skills required.

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to write effective reports and memos. Ability to respond to inquiries from employees or guests. Ability to communicate effectively in one-on-one, small group, and large group situations.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent, and to interpret data from graphs.

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear. The employee frequently is required to stand and walk.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud. A casino environment is typically smoky.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.