PIT Crew Executive Director of Product and Design

Pit Crew; New York (NY); On-site; USD 84,000 - 200,000; Full time

Job summary

PIT Crew in Brooklyn leads the Office of Technology and Innovation’s product and design efforts for New Yorkers. This executive role combines hands-on contribution with strategic leadership to deliver accessible, secure, and impactful public services.

The candidate will guide cross-functional teams, set the long-term vision, and ensure projects align with city priorities. Strong communication and mentoring are essential, as is experience shipping products in regulated environments.

Qualifications

• 10+ years of experience building consumer technology and shipping products in complex environments.
• Strong track record in hiring, mentoring, and leading high-performing cross-functional teams.
• Excellent communication skills and ability to advocate for the team with executives.

Responsibilities

• Build and lead a high-performing PIT Crew focused on delivering measurable impact for New Yorkers.
• Establish modern best practices for product and design and promote adoption.
• Manage and mentor product and design teams across disciplines and skill levels.
• Drive clarity in ambiguity, shaping long-term strategy and roadmap.
• Own and drive the team's high-level roadmap and staffing decisions.
• Ensure launches meet usability, accessibility, security, and privacy standards.
• Collaborate with City agencies and external partners to align priorities.
• Oversee special projects and initiatives as assigned.

Skills

Consumer tech experience

Team leadership

Hiring and mentoring teams

Strategic planning

Excellent communication

Education

Bachelor's degree

Job description

PIT Crew Executive Director of Product and Design

Agency: TECHNOLOGY & INNOVATION

Job type: Full-time

Location: BROOKLYN

Title Classification: No exam required

Department: COMMISSIONER'S OFFICE

Salary range: $83,718.00 – $200,000.00

Job Description

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Follow us on social media @NYCOfficeofTech, and visit www.nyc.gov/oti to learn more.

At OTI, we offer great benefits, and the chance to work on projects that have a meaningful impact on millions of people. You'll have the opportunity to work with cutting-edge technology and collaborate with other passionate professionals who share your drive and commitment to making a difference through technology.

OUR WORK

The Public Interest Technology (PIT) Crew, at the NYC Office of Technology and Innovation, builds the technology, products, and services needed to deliver a more affordable New York City. We design, build, and launch exceptional public-facing products for New Yorkers.

Job Description

We are hiring a PIT Crew Executive Director of Product & Design to build and shape the direction of the PIT Crew. This is a hands-on executive director position. You will work to drive clarity and action in ambiguity; pair closely with designers, engineers, product managers, user researchers, policy experts, and other city employees to help the team move from problem statements to working products and services for New Yorkers; define and lead the product management and design practice for the PIT Crew and enable the team to do exceptional product and design work; serve as an expert in your craft; and be comfortable diving into unblock work however the situation demands - including individual contributor work. In addition to enabling a suite of short-term projects, you will help determine PIT Crew’s long-term direction; synthesize strategy with an eye towards building long-term momentum; advise on team structure and hiring practices; and build a culture of delivering rapidly and responsibly for New Yorkers.

• Build and lead a high-performing team focused on delivering measurable impact for New Yorkers.
• Establish modern best practices for your discipline and promote adoption.
• Manage and mentor talent effectively to ensure their time serving the City of New York is positive and meaningful.
• Foster a culture of speed, quality, pragmatism, and public service.
• Own and drive the team's high-level roadmap. Identify and scope new projects. Manage project allocation and staffing.
• Ensure product launches are successful and deliver measurable impact for New Yorkers. Ensure all delivered products meet high standards of usability, accessibility, security and privacy.
• Collaborate and drive alignment across a wide range of stakeholders, including within the Office of Technology and Innovation (OTI), City Hall, other City agencies, and external partners;
• Oversee special projects and initiatives as assigned.

HOURS/SHIFT

Day - Due to the necessary management duties of this position in a 24/7 operation, candidate may be required to be on call and/or work various shifts such as weekends and/or nights/evenings.

WORK LOCATION

Brooklyn, NY

OTI participates in E-Verify.

Minimum Qualifications

1. A baccalaureate degree from an accredited college and five years of satisfactory full-time experience related to projects and policies required by the particular position;
or
2. Education and/or experience which is equivalent to "1" above.

Preferred Skills

The successful candidate should possess the following skills and experience: - 10+ years of experience building consumer technology, including hands-on experience shipping products in complex, regulated or legacy environments where the constraints are challenging and the data is imperfect. - Experience designing, hiring and composing high-performing teams. - Experience managing and mentoring product and design teams across disciplines and skill levels. - Comfort with ambiguity. Ability to dive into an undefined problem space and shape a long-term strategy. - Excellent communication skills. Ability to write clear and compelling roadmaps communicate upwards with clarity and the ability to represent the team effectively with cross-functional and executive stakeholders.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.