PIP Team Lead I, II or Assoc Manager

Allstate Insurance Company; Orlando (FL); On-site; USD 75,000 - 110,000; Full time

Job summary

A leading insurance company is looking for a PIP Team Lead to manage a team of adjusters. This role involves overseeing complex claims, providing coaching, and ensuring vendor performance. Ideal candidates have a background in PIP claims and leadership experience. Join a collaborative environment that values diversity and inclusion while offering opportunities for professional growth.

Qualifications

• 3 or more years of experience preferred.
• Supervisory duties involved.

Responsibilities

• Oversees complex claims involved in appraisal, arbitration, or mediation.
• Documents claim files with notes and evaluations.
• Communicates about claim processes with teams.

Skills

Leadership

Communication

Education

4-year Bachelor's Degree

Job description

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto, accident, and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents and directly to consumers.

Job Description

The Team Lead I is responsible for managing complex and occasionally highly complex vendor relationships, assessing vendor training needs, and monitoring vendor performance. The individual monitors staffing levels and workloads, provides coaching and mentoring, and participates in performance reviews.

We are seeking a PIP Team Lead I, II, or Associate Manager to join our growing team! In this role, you will lead and manage a team of 7-10 PIP Adjusters with varying levels of experience. If you're based in the Eastern Time Zone and have a background in PIP claims or leadership experience, apply with us today!

Key Responsibilities

1. Oversees complex and occasionally highly complex claims involved in appraisal, arbitration, or mediation
2. Oversees complex and occasionally highly complex specialized claims (e.g., business interruption, loss of income, E&O policies)
3. Oversees complex and occasionally highly complex claims that include Public Adjuster involvement
4. Documents a claim file with notes, evaluations, and decision-making process
5. Summarizes documents and enters into claim system notes
6. Advanced knowledge of all regional construction types and related repair methodologies
7. Frequently conducts targeted file examining, including performing ride-alongs or sit-alongs
8. Frequently conducts calibrations with vendors or staff
9. Communicates verbally or in writing about claim processes/procedures with other employees, leaders, and teams

Education

4-year Bachelor's Degree (Preferred)

Experience

3 or more years of experience (Preferred)

Supervisory Responsibilities

This job has supervisory duties.

Education & Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Compensation

Base compensation offered for this role is:

• Team Lead I: $75,000 - $82,203
• Team Lead II: $83,000 - $91,828
• Associate Manager: $90,000 - $109,406

And is based on experience and qualifications. Total compensation includes base pay plus incentive pay (commission, bonus, etc.).

At National General, great things happen when our people work together. When you join our team, it’s not just a job — it’s an opportunity to grow your skills, challenge the status quo, and impact the future for the greater good.

We offer a flexible environment that embraces connection and belonging, with recognition for diversity and inclusion. We empower everyone to lead, drive change, and give back where they work and live.

Company Overview

National General Holdings Corp., part of The Allstate family, is headquartered in New York City. Founded in 1939, with an A- (excellent) rating from A.M. Best, we provide personal and commercial insurance products across various niches, including auto, home, umbrella, recreational vehicles, motorcycle, and health insurance.

Benefits

We are an Equal Opportunity employer. All qualified applicants will receive consideration regardless of protected characteristics. Candidates must have authorization to work in the U.S. without sponsorship. For assistance or accommodations, contact our main office at [phone].