PIP & Personal Injury Paralegal – Narrative Operations

Redefine Management; Matawan (NJ); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Sick time

Health insurance (medical, dental, etc

Life insurance

401(k) with Company match

Yearly bonus

Job summary

Redefine Management seeks an experienced PIP & Personal Injury Paralegal – Narrative Operations to oversee medical narrative reporting and legal-administrative support for PIP/MVA cases.

The role serves as a liaison among physicians, legal teams, and outside attorneys, ensuring reports and documents are processed accurately and efficiently.

Qualifications

• 3–5 years in personal injury or motor vehicle accident law.
• Minimum 3 years NJ personal injury litigation, PIP, or medical-legal case management.
• Strong knowledge of NJ PIP processes, medical records, reports and attorney documentation requests.
• Experience coordinating with physicians regarding medical opinions and reports.
• Understanding of medical terminology, esp. orthopedics and pain management.
• Experience with attorney billing, AR and collections.
• Excellent written and verbal communication, detail-oriented, able to work independently.
• Proficiency in Microsoft Office and EMR/case management systems.

Responsibilities

• Oversee the end-to-end workflow for medical narrative reports in PIP/MVA cases.
• Coordinate with physicians to obtain medical opinions and supporting documentation.
• Track pending narrative requests and ensure timely delivery.
• Review reports for completeness, consistency and administrative accuracy.
• Maintain organized records of narrative requests and reports.
• Identify opportunities to improve efficiency and consistency of narrative operations.
• Provide admin and paralegal support for NJ PIP and personal injury matters.
• Coordinate collection and distribution of medical records and case materials.
• Respond to attorney inquiries and facilitate communication between parties.
• Track deadlines, outstanding docs, and follow-ups.

Skills

Strong organizational skills

Excellent written and verbal comms

Attention to detail

MS Office proficiency

Multitasking ability

Education

Associate's or Bachelor's degree preferred

Paralegal certificate strongly preferred

Tools

Electronic medical records

Case management systems

Job description

At Redefine Management, we are committed to providing every patient with the highest quality of care and compassion. With a dedicated team of Neurosurgeons, Interventional Pain Management Specialists, Orthopedists, Psychiatrists, Physical Therapists, Chiropractors, and Vascular specialists, we pride ourselves on delivering coordinated, comprehensive care across a growing range of specialties.

Redefine Management is seeking an experienced and highly organized PIP & Personal Injury Paralegal – Narrative Operations to oversee our medical narrative reporting process and provide legal-administrative support for Personal Injury Protection (PIP) and motor vehicle accident (MVA) cases.

This position serves as a key liaison between our physicians, legal teams, and outside attorneys, ensuring that narrative reports, medical documentation, and case-related requests are processed accurately and efficiently.

The ideal candidate will have a strong background in New Jersey personal injury litigation, PIP claims, or medical-legal case management, combined with an understanding of medical records, physician narratives, and attorney billing processes.

This is an excellent opportunity for an experienced paralegal or medical-legal professional seeking to take ownership of an important operational function within a growing healthcare organization.

Salary: $65,000- $85,000, commensurate with qualifications, relevant experience, and the scope of operational responsibilities.

Hours: 40 hours per week/ Hybrid schedule

Job Type: Full-time

Benefits:

• Paid time off
• sick time
• health insurance (medical, dental, vision, accident, and critical illness)
• life insurance
• 401(k) with Company match
• yearly bonus

Key Responsibilities

Narrative Report Management

• Oversee the end-to-end workflow for medical narrative reports associated with personal injury and motor vehicle accident cases.
• Coordinate with physicians to obtain medical opinions, narrative reports, and supporting documentation for attorney requests.
• Track pending narrative requests, monitor turnaround times, and ensure timely completion and delivery.
• Review narrative reports and supporting documentation for completeness, consistency, and administrative accuracy before distribution.
• Maintain organized records of narrative requests, completed reports, and outstanding items.
• Identify opportunities to improve the efficiency and consistency of narrative operations.

PIP & Medical-Legal Case Support

• Provide administrative and paralegal support for New Jersey PIP and personal injury-related matters.
• Coordinate the collection, organization, and distribution of medical records, treatment documentation, and supporting case materials.
• Respond to attorney inquiries and facilitate communication between legal representatives, physicians, and internal departments.
• Assist with requests for medical opinions, case summaries, and documentation needed for litigation, arbitration, or claims review.
• Maintain familiarity with NJ PIP requirements, medical documentation standards, and relevant legal processes.
• Track case deadlines, outstanding documentation, and attorney follow-up requests.

Attorney Billing & Collections

• Coordinate billing for narrative reports, medical records, and other medical-legal services.
• Track outstanding attorney invoices and accounts receivable.
• Follow up on outstanding balances and coordinate collection efforts with the appropriate departments.
• Research and resolve billing discrepancies related to attorney requests.
• Maintain accurate records of billing activity, payments, and outstanding balances.

Operational Coordination & Reporting

• Serve as a primary point of contact for narrative operations and related medical-legal requests.
• Collaborate with clinical leadership, physicians, legal representatives, and administrative teams.
• Manage multiple active cases and requests while maintaining accuracy and meeting deadlines.
• Maintain tracking systems and prepare updates on pending requests, report completion, billing, and collections.
• Recommend workflow improvements to increase operational efficiency and accountability.
• Perform additional PIP-related legal support and administrative responsibilities as assigned.

Required Qualifications

• 3–5 years of experience working in a personal injury or motor vehicle accident law firm, or a closely related medical-legal environment.
• Minimum of 3 years of experience involving New Jersey personal injury litigation, PIP claims, or medical-legal case management.
• Strong knowledge of NJ PIP processes, medical records, narrative reports, and attorney documentation requests.
• Demonstrated experience communicating and coordinating with physicians regarding medical opinions and reports.
• Understanding of medical terminology, particularly orthopedics, spine care, and pain management.
• Experience with attorney billing, accounts receivable, and collections.
• Strong organizational skills and demonstrated ability to manage multiple cases and competing deadlines.
• Excellent written and verbal communication skills, attention to detail, and ability to work independently.
• Proficiency in Microsoft Office and experience using electronic medical records or case management systems.

Education

• Associate's or Bachelor's degree preferred.
• Paralegal certificate strongly preferred.
• Equivalent relevant professional experience will be considered.

Preferred Qualifications

• Experience working with a New Jersey personal injury law firm or healthcare organization handling MVA/PIP cases.
• Experience managing medical narrative reporting processes.
• Familiarity with PIP arbitration documentation, attorney requests, and litigation support.
• Experience coordinating documentation across multiple physicians or clinical locations.
• Experience developing operational workflows and tracking performance metrics.